Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Dolly Leyva

Miami,FL

Summary

Bilingual (English/Spanish) and results-driven professional with over 15 years of experience across insurance, real estate, administration, and retail leadership. Currently excelling as an Account Executive and lead administrator in a top-ranked insurance agency, managing large client portfolios and streamlining operations to deliver exceptional service.

Licensed Personal Lines Insurance Agent (2044) with a proven ability to simplify complex policy information and provide tailored coverage solutions aligned with client needs. Also a licensed Florida Realtor since 2021, applying strong negotiation skills, market insight, and a customer-first mindset to deepen business relationships.

Previously led high-performing teams as a Liquor Store and Department Manager for over a decade, gaining expertise in budgeting, sales, and customer satisfaction. Known for being adaptable, proactive, and trustworthy—ready to bring professionalism, communication, and initiative to remote or in-person roles.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Account Executive

Goosehead Insurance
05.2022 - Current
  • Delivered exceptional customer service by promptly addressing client concerns and fostering long-term relationships.
  • Handled up to 50 customer calls and emails daily, resolving inquiries efficiently and maintaining positive relationships.
  • Consistently exceeded sales targets by identifying business opportunities and offering tailored solutions.
  • Represented the company's brand with professionalism in all client interactions, both in person and via phone/email.
  • Handled multi-line phone systems, app responded to correspondence, and supported smooth communication flows.
  • Maintained accurate office expense records and supported budget planning and cost-control efforts.
  • Assisted with organizing company events, including conferences, workshops, and internal gatherings.

2044- Personal Lines Insurances Agent

Goosehead Insurance
12.2022 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Realtor

Sabiz Realty Inc
02.2021 - Current
  • Coordinated all aspects of real estate transactions, including inspections, appraisals, financing, and documentation, to ensure smooth and timely closings.
  • Advised buyers and sellers on current market conditions, pricing strategies, legal requirements, and mortgage options.
  • Specialized in new-home construction and buyer representation, holding professional designations from NAR (ABR, New-Home Construction).
  • Built lasting client relationships through personalized service, consistent follow-up, and bilingual communication (English/Spanish).
  • Developed deep knowledge of local markets to create targeted marketing plans and accurate property valuations.
  • Managed contracts, negotiations, and presentation of offers to facilitate successful transactions.
  • Collaborated with agents, lenders, and inspectors to minimize delays and resolve issues proactively.
  • Delivered exceptional customer service throughout the entire sales process, from first contact to post-closing.

Liquor Store Manager

Southeastern Grocers/ WinnDixie Store #0393
04.2016 - 05.2022
  • Established and enforced performance and service standards to maintain a high-quality, customer-focused environment.
  • Collaborated with sales, marketing, and management teams to develop solutions and achieve shared goals.
  • Managed inventory orders, analyzed sales trends, and handled vendor claims and delivery issues.
  • Controlled day-to-day inventory and worked within budget parameters.
  • Optimized store displays and merchandising to enhance visual appeal and boost sales.
  • Supervised employee performance, resolved issues, and managed payroll, scheduling, and time-off to ensure full shift coverage.
  • Assisted in training employees across multiple locations and implemented compliance training programs.
  • Provided hands-on customer service, assessed needs, and stayed updated on consumer preferences.
  • Improved sales processes by implementing a new POS system and tracked transactions totaling approximately $80,000 weekly.
  • Managed overall daily store operations, including hiring, staff reviews, and budget planning.
  • Built strong relationships with team members and customers, contributing to a 26% increase in store sales compared to previous years.

Bakery Manager

Southeastern Grocers/ Winn Dixie. Store # 0384
01.2014 - 04.2016
  • Managed all bakery operations, including financials, shrink control, purchasing, inventory management, and team performance.
  • Oversaw product quality, ensuring baked goods met customer preferences and company standards in taste, presentation, and consistency.
  • Decorated and merchandised baked items to enhance visual appeal and drive sales through cross-merchandising techniques.
  • Trained and coached newly hired bakery managers and leads across District #1; led weekly conference calls for department updates and performance reviews.
  • Delivered high-quality baked goods by accurately mixing, shaping, and proofing, while maintaining strict hygiene and safety protocols.
  • Built and maintained positive vendor relationships to support smooth supply chain operations.
  • Certified in food safety, with deep knowledge of cake decoration, baking, merchandising, and customer service excellence.
  • Held multiple roles within the organization, showcasing adaptability, leadership, and strong operational knowledge.

Bakery Lead /Assistant Manager

Winn Dixie / Stores # 0252/0384
08.2012 - 01.2014
  • Oversaw all bakery department operations, including inventory control, staffing, and customer service.
  • Managed stock levels to reduce back stock, control costs, and ensure product availability on the sales floor.
  • Led opening and closing procedures and implemented process improvements to boost daily efficiency.
  • Monitored team performance, provided coaching, and developed improvement plans to enhance productivity.
  • Trained staff on cross-selling techniques, resulting in a 10% average sales increase compared to previous years.
  • Delivered exceptional customer service, building client loyalty and addressing concerns with professionalism.
  • Set and enforced policies aimed at improving team output and maintaining high operational standards.
  • Supported employee development through targeted training, motivation, and skill-building initiatives.

Cake Decorator

Winn Dixie / Stores # 0393/0249/0254
01.2009 - 08.2012
  • Designed specialty cakes and desserts for custom events such as weddings, birthdays, and graduations.
  • Prepared and decorated cakes and pastries with speed and precision, using fondant, hardened sugar, and various frosting techniques.
  • Sculpted figurines, floral designs, and custom decorations while ensuring high visual and quality standards.
  • Followed daily opening and closing procedures and maintained a clean, sanitized, and safe work area.
  • Packaged and priced products accurately in accordance with company guidelines.
  • Managed inventory and supply lists for custom orders and client projects.
  • Handled phone inquiries, order cancellations, and customer conflicts with professionalism.
  • Completed multiple food safety trainings and received company-recognized certifications in high-quality cake decoration.
  • Selected to train new cake decorators across District #1 due to excellence in performance and leadership.
  • Contributed to increased bakery sales in assigned stores through quality work and customer satisfaction.

Education

Some College (No Degree) -

Miami Dade College
Miami, FL

No Degree - 2044-Insurance Personal Lines. License # W934789

Richards Education Service Inc
Miramar, FL
11-2022

No Degree - Real Estate License LS# 3491866

Gold Coast School of Real Estate
Miami,FL
02.2021

Real Estate Specialist in Sales - Selling Skills And Sales Operations

Gold Coast School of Real Estate
Miami, FL
07.2018

Real Estate Sales Associate - Selling Skills And Sales Operations

Gold Coast School of Real Estate
Miami, FL
05.2018

GED -

American High School Academy
Miami, FL
10.2011

Skills

  • Strong organizational and time management skills
  • Professionalism, discretion, and ability to multitask in high-pressure environments
  • Document preparation, data entry, and record keeping (digital and physical)
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Google Workspace
  • Skilled in remote communication tools (Zoom, Teams) and team coordination
  • Customer service and relationship building in both sales and support roles
  • Client engagement strategies and advanced problem-solving
  • Active Florida licensed Realtor: client representation, showings, open houses, and negotiations
  • Knowledge of real estate contracts, MLS platforms, transaction coordination, and expired listings
  • Licensed insurance agent (2044): policy sales and client advising
  • Sales strategies and closing techniques across multiple industries
  • Team leadership, coaching, and staff training
  • Budgeting, recruitment, and merchandising experience in retail management
  • Bilingual in English and Spanish

Accomplishments

  • Part of Pinto Insurance Agency, affiliated with Goosehead Insurance—one of Florida's largest agencies—generating over $400K in new business monthly
  • Growing steadily as a licensed Florida Realtor, working part-time while closing multiple transactions. Completed NAR courses to enhance professionalism and maintain active MLS membership. Proud to partner with a young brokerage, Sabiz Realty Inc, contributing to its development and success step by step.

  • Collaborate with Winn Dixie as a part of their Special Team, working directly inside stores to develop numerous renovations in different stores locations ,including implementation of complete new planograms and Couching/core training to the associates, especially spending weeks working in the Winn Dixie stores located across to Florida keys .
  • Collaborated with team of Southeastern Grocers in development work as a part of their store team in their new Spanish brand Grocery Stores Named "Fresco y Mas " (Store #0249/ Store# 0384/ Store #0388 / Store#0247 / Store# 0359 Located on miami .)
  • Had receive numerous certifications and recognitions as my positives results in Department sales increment.

Certification

  • Current - Certified Food Safety Manager by the NRFSP/ FSP - National Registry Of Food Safety Professionals. Certificate No. 21186702
  • Current- Licensed By Department of Business and Professional Regulation of Division of Real Estate , LS # 3491866
  • Current-Licensed BY Florida Department of Financial Services Insurance License LS # W934789
  • ABR Designation Accredited Buyer's Representative By NAR.
  • New-Construction and Buyer Representation: Professional, Product, Process. Designation By NAR.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

2044- Personal Lines Insurances Agent

Goosehead Insurance
12.2022 - Current

Account Executive

Goosehead Insurance
05.2022 - Current

Realtor

Sabiz Realty Inc
02.2021 - Current

Liquor Store Manager

Southeastern Grocers/ WinnDixie Store #0393
04.2016 - 05.2022

Bakery Manager

Southeastern Grocers/ Winn Dixie. Store # 0384
01.2014 - 04.2016

Bakery Lead /Assistant Manager

Winn Dixie / Stores # 0252/0384
08.2012 - 01.2014

Cake Decorator

Winn Dixie / Stores # 0393/0249/0254
01.2009 - 08.2012

Some College (No Degree) -

Miami Dade College

No Degree - 2044-Insurance Personal Lines. License # W934789

Richards Education Service Inc

No Degree - Real Estate License LS# 3491866

Gold Coast School of Real Estate

Real Estate Specialist in Sales - Selling Skills And Sales Operations

Gold Coast School of Real Estate

Real Estate Sales Associate - Selling Skills And Sales Operations

Gold Coast School of Real Estate

GED -

American High School Academy

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