Miranda Bramblett
Winter Haven,FL
Summary
Dynamic professional with a proven track record at Brown and Brown Insurance-Heacock, excelling in client relationship building and multitasking with great organizational skills. Demonstrated ability to boost customer satisfaction through exceptional service and strong communication skills. Skilled in team collaboration and problem-solving, ensuring high levels of efficiency and client loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Executive
Brown and Brown Insurance-Heacock
Lakeland
08.2018 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Receptionist
Cleveland Heights Animal Hospital
Lakeland
01.2014 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Veterinary Technician
Heart of Florida Animal Hospital
Haines City, FL
03.2008 - 12.2016
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05-2000
Skills
- Client relationship building
- Written and verbal communication
- Customer service
- Customer presentations
- Customer rapport
- Customer relationship management
- Strong relationships
- Interpersonal skills
- Account planning
- Performance tracking
- Goals and performance
- Account servicing
- Staff management
- Strong presentation skills
- Time management
- Attention to detail
- Teamwork and collaboration
- Organizational skills
- Problem-solving
- Multitasking
- Active listening
- Excellent communication
- Decision-making
- Cash handling
- Reliability
- Customer satisfaction
Certification
Property & Casualty 220 license
Timeline
Account Executive
Brown and Brown Insurance-Heacock
08.2018 - Current
Receptionist
Cleveland Heights Animal Hospital
01.2014 - 10.2017
Veterinary Technician
Heart of Florida Animal Hospital
03.2008 - 12.2016
High School Diploma -
Lake Region High School