Dolly Stevens Moss
Charlotte,NC
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Skilled medical transcriptionist with background in accurately transcribing complex medical records. Possess strong knowledge of medical terminology, anatomy, and healthcare practices, ensuring high-quality documentation. Adapt at managing confidential information with discretion and adhering to all legal and ethical guidelines. Contributed to enhancing patient care quality by providing prompt and precise transcription services, facilitating effective communication among healthcare professionals.
Overview
45
45
years of professional experience
Work History
Pathology Transcriptionist
iMedx
Charlotte
11.2019 - Current
- Transcribe gross and micro pathology reports with attention to detail with extensive knowledge and use of complex medical and pathology terminology for inclusion into the patient's permanent record
MRC Medical Record Corporation of Maryland
01.2018 - 01.2020
- Transcribe gross and micro pathology reports with attention to detail with extensive knowledge and use of complex medical and pathology terminology for inclusion into the patient's permanent record
Call Center Representative
LiveOps
01.2007 - 01.2020
- At home call center representative handling incoming calls for retail stores, restaurants, and other retailers
- Answering questions, placing orders, troubleshooting, taking credit card payments, upselling additional offers, providing excellent customer service to customers from my home office
Scribe Technologies Carolinas Medical Center-Mercy
01.2014 - 01.2018
- Transcribe gross
- Finals/micro pathology reports with attention to detail with extensive knowledge and use of complex medical and pathology terminology for inclusion into the patient's permanent record
Customer Service Rep
Connexions, Concord NC
01.2013 - 01.2014
- Answer calls and help clients with Medicare Insurance Enrollment during open enrollment period
- High volume calls in call center setting.
Medical Language Specialists Nuance, Inc., (remote)
01.2012 - 01.2013
- Edit and transcribe multispecialty medical reports from physician dictation, acute care facilities to include; various range of report types; history and physicals, operative reports, consultations, discharge summaries, progress reports and letters.
Medical Editor/Transcriptionist
Carolinas Medical Center - Northeast, Concord, NC
01.2007 - 01.2012
- Edit and transcribed multispecialty medical reports from physician dictation for an acute care facility to consist of a various range of report types, some of which are history and physicals, operative reports, consultations, discharge summaries, progress reports, and letters.
Medical Transcriptionist
Spheris, Inc (remote)
01.1998 - 01.2008
Medical Transcriptionist
Independent Contractor
01.1996 - 01.1998
Director of Medical Records Department
Cliveden Convalescent Center, Philadelphia, PA
01.1995 - 01.1996
Director of Medical Records
Prison Health Services, Philadelphia, PA
01.1993 - 01.1995
- Managed the5 correctional facilities that comprised the Philadelphia Prison System
- Trained and managed all clerical staff along with the DON
- Updated the systems outdated filing system
Coder/Medical Transcriptionist
Sampson County Memorial Hospital - Clinton, NC
01.1991 - 01.1993
- Coding Acute care Charts using dictaphone computerized coding system using ICD-9
- Edit and transcribed multispecialty medical reports from physician dictation for an acute care facility to consist of a various range of report types, some of which are history and physicals, operative reports, consultations, discharge summaries, progress reports, and letters
Trauma Registrar
Hahnemann University Hospital - Philadelphia, PA
01.1990 - 01.1991
Coder/Short Procedure Unit (outpatient)
Neumann Medical Center - Philadelphia, PA
Philadelphia, Pennsylvania
01.1988 - 01.1990
- Using CPT codes
- Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Determined and implemented techniques to improve medical records retrieval process.
Employee Insurance Disbursement Clerk
American Friends Service Committee - Philadelphia, PA
Philadelphia, Pennsylvania
01.1980 - 01.1988
Education
Associates in Applied Sciences - Health Information Management and Liberal Arts
Community College of Philadelphia
Philadelphia, PACertified Healthcare Record Reviewer -
American Medical Record Review Association
Skills
- Microsoft Word, Excel
- Excellent Customer Service; with well-developed written and oral communication skills
- High Volume Call Center experience for multiple companies; Healthcare and Retail
- Proofreading and editing – Attention to detail, able to work independently
- Organized, highly motivated, and detail-directed problem solver
- Delivers high quality work while maintaining productivity
- Electronic Medical Record (ERH) Software Experience
Timeline
Pathology Transcriptionist
iMedx
11.2019 - Current
MRC Medical Record Corporation of Maryland
01.2018 - 01.2020
Scribe Technologies Carolinas Medical Center-Mercy
01.2014 - 01.2018
Customer Service Rep
Connexions, Concord NC
01.2013 - 01.2014
Medical Language Specialists Nuance, Inc., (remote)
01.2012 - 01.2013
Call Center Representative
LiveOps
01.2007 - 01.2020
Medical Editor/Transcriptionist
Carolinas Medical Center - Northeast, Concord, NC
01.2007 - 01.2012
Medical Transcriptionist
Spheris, Inc (remote)
01.1998 - 01.2008
Medical Transcriptionist
Independent Contractor
01.1996 - 01.1998
Director of Medical Records Department
Cliveden Convalescent Center, Philadelphia, PA
01.1995 - 01.1996
Director of Medical Records
Prison Health Services, Philadelphia, PA
01.1993 - 01.1995
Coder/Medical Transcriptionist
Sampson County Memorial Hospital - Clinton, NC
01.1991 - 01.1993
Trauma Registrar
Hahnemann University Hospital - Philadelphia, PA
01.1990 - 01.1991
Coder/Short Procedure Unit (outpatient)
Neumann Medical Center - Philadelphia, PA
01.1988 - 01.1990
Employee Insurance Disbursement Clerk
American Friends Service Committee - Philadelphia, PA
01.1980 - 01.1988
Associates in Applied Sciences - Health Information Management and Liberal Arts
Community College of Philadelphia
Certified Healthcare Record Reviewer -
American Medical Record Review Association