Dolly V. Balsamo

Work History

Principal Solution Engineer

Salesforce

New York, NY

04.2013 - Current

Responsible for revenue generation by working with key customers and prospects to solve their business issues regarding CRM, Customer Service, Marketing, Collaboration and building the Social Enterprise
Maintain relationships post sale to support customers and expand Salesforce footprint, leveraging partners and AppExchange packages when necessary to enhance proposed solution
Focus on Healthcare, Retail, CPG, Manufacturing, Financial Services, Consumer Electronics, Telco & Media and, Travel & Tourism
YTD contribution $150M
Notable Clients: New York Presbyterian, Memorial Sloan Kettering, Summit Health-CityMD, Northwell Health, Mass General Brigham, CVS/Aetna, Colgate, Tiffany & Co., Moet & Chandon, Chanel, L'Oreal, Estee Lauder, Sephora, Party City, MAC, Make Up For Ever, Benefit Cosmetics, Citi, MetLife, Panasonic, Samsung, Comcast/NBCU, Verizon and Wyndham
Solutions Account Lead for all Salesforce Products - responsible for Qualification, Discovery, Persona, Demo & Presentation and Security Reviews and sourcing deep expertise to help and guide customer evaluations, including RFP/RFQ/RFIs
Resident Black Belt on product functionality and first line of support for Account Executives and RVP's
Interview, Coach and Mentor new hires during on-boarding process to provide them with building blocks for a successful career at Salesforce
Mentored to promote over 50 mid-career Solution Engineers across Financial Services, Healthcare & Life Sciences, Retail & Consumer Goods, Telecom & Media, Manufacturing and Travel & Hospitality verticals
Support Marketing events both local and annual Dreamforce customer conference; including leading sessions in the Healthcare and Life Sciences Pavilion
Created and led booth assets at various events and online webinars.

Senior Sales Engineer /Business Analyst Manager

Cegedim (acquired By IQVIA)

Bedminster, NJ

01.2007 - 04.2013

Spearheaded growth of, product suite through strategic initiatives and effective representation
Expanded business into new domestic and international markets, while ensuring retention of existing clients
Collaborated with cross-functional teams to close multi-Million-dollar license, implementation, support, and training deals
Managed the entire process from discovery to implementation, including customer requirements, RFP, ongoing proof of concepts, and delivery
Worked closely with product team and customers to identify and implement product enhancements
Headed the effort to identify processes and documentation for gathering customer requirements, focusing on product configuration, screen design, and data integration
Managed customer projects for large and mid-size pharma, as well as a global emerging markets CRM implementation across 10 countries

Senior Product Manager

Cegedim (acquired By IQVIA)

Bedminster, NJ

01.2007 - 01.2008

Championed the definition and implementation of product requirements for Cegedim's initial CRM SaaS solution on mobile devices
Coordinated the integration of global requirements for Cegedim's CRM product suite, incorporating organizational needs to facilitate multiple customers in a single tenant across countries
Ensured full compliance with Life Sciences regulatory requirements throughout the global baseline
The successful implementation of this effort resulted in a remarkable expansion across EMEA, where mobile solutions emerged as the sole preferred device.
Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.

Regional Pre-Sales Manager

Cegedim (acquired By IQVIA)

Milan, Italy

01.2006 - 01.2007

Led and managed a team of EMEA presales engineers, working closely with the account executives successfully winning four large CRM regional deals across multiple countries, generating approximately $75 million in global revenue
Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Developed and facilitated new transformational messaging of new product architecture across eastern and western European client base.

Senior Presales Engineer

Cegedim (acquired By IQVIA)

Bedminster, NJ

01.2004 - 01.2006

Developed and implemented strategic initiatives to drive new business, expand product penetration in domestic and international markets, and retain existing clients
Pioneered the role of presales engineer, establishing the framework for the position and serving as a mentor for subsequent presales engineers.

Founder

Advanced Training Dynamics

New York, NY

01.2002 - 01.2004

Provided training, documentation, project management and needs analysis for leading software providers and consulting organizations
Hired and trained contractors for large-scale software and hardware rollouts
Contracts through C3i Care, Celtrix, , Dendrite (Cegedim) and CCT Solutions; clients included; Novartis Pharmaceuticals, Organon Inc., UCB Pharma, Eli Lilly, Sanofi, Forest Labs, Wallace Pharmaceuticals and Solvay Pharmaceuticals

Presales and Training Manager

InterWorld Corp

London, UK

01.1999 - 01.2002

Fully responsible for the logistics and P&L of the EMEA training and Presales team
Customized and updated all product curriculum and delivered classes to clients and partners throughout Europe
Led sales and technical support to System Integrators, Application
Service Providers, and District Sales Managers for the InterWorld Commerce Suite including all of InterWorld’s functionality, architecture, data schema, integration components and role-based tools
InterWorld Corporation (Nasdaq: INTW), was an enterprise commerce software company providing high-end ecommerce solutions to retailers, distributors and manufacturers such as Disney, Brooks Brothers, Ann Taylor, Marks & Spencer, OKI Data, Belkin and Verizon.

Summary

Work History

Principal Solution Engineer

Senior Sales Engineer /Business Analyst Manager

Senior Product Manager

Regional Pre-Sales Manager

Senior Presales Engineer

Founder

Presales and Training Manager

Education

B.P.S -

A.A -

Hospitality Management - Summer Semester Abroad

Skills

Accomplishments

Certification

Awards

Interests

Timeline

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