Cooking
Dolly V. Balsamo
Solutions Executive
Lebanon,New Jersey
Summary
Strategic Problem-Solver and Trusted Partner with two decades of experience delivering exceptional results in Healthcare, Retail, and other industries. Proven track record of engaging in hands-on collaboration with clients, leading large-scale multi-million dollar solutions, and consistently exceeding expectations in leadership. Recognized as an innovative subject matter expert and thought leader, with a talent for nurturing profitable client relationships and cross-selling services. Effective communicator at all levels, dedicated to delivering creative assets and messaging to drive customer engagement and revenue growth.
Work History
Principal Solution Engineer
Salesforce
New York, NY
04.2013 - Current
- Responsible for revenue generation by working with key customers and prospects to solve their business issues regarding CRM, Customer Service, Marketing, Collaboration and building the Social Enterprise
- Maintain relationships post sale to support customers and expand Salesforce footprint, leveraging partners and AppExchange packages when necessary to enhance proposed solution
- Focus on Healthcare, Retail, CPG, Manufacturing, Financial Services, Consumer Electronics, Telco & Media and, Travel & Tourism
- YTD contribution $150M
- Notable Clients: New York Presbyterian, Memorial Sloan Kettering, Summit Health-CityMD, Northwell Health, Mass General Brigham, CVS/Aetna, Colgate, Tiffany & Co., Moet & Chandon, Chanel, L'Oreal, Estee Lauder, Sephora, Party City, MAC, Make Up For Ever, Benefit Cosmetics, Citi, MetLife, Panasonic, Samsung, Comcast/NBCU, Verizon and Wyndham
- Solutions Account Lead for all Salesforce Products - responsible for Qualification, Discovery, Persona, Demo & Presentation and Security Reviews and sourcing deep expertise to help and guide customer evaluations, including RFP/RFQ/RFIs
- Resident Black Belt on product functionality and first line of support for Account Executives and RVP's
- Interview, Coach and Mentor new hires during on-boarding process to provide them with building blocks for a successful career at Salesforce
- Mentored to promote over 50 mid-career Solution Engineers across Financial Services, Healthcare & Life Sciences, Retail & Consumer Goods, Telecom & Media, Manufacturing and Travel & Hospitality verticals
- Support Marketing events both local and annual Dreamforce customer conference; including leading sessions in the Healthcare and Life Sciences Pavilion
- Created and led booth assets at various events and online webinars.
Senior Sales Engineer /Business Analyst Manager
Cegedim (acquired By IQVIA)
Bedminster, NJ
01.2007 - 04.2013
- Spearheaded growth of, product suite through strategic initiatives and effective representation
- Expanded business into new domestic and international markets, while ensuring retention of existing clients
- Collaborated with cross-functional teams to close multi-Million-dollar license, implementation, support, and training deals
- Managed the entire process from discovery to implementation, including customer requirements, RFP, ongoing proof of concepts, and delivery
- Worked closely with product team and customers to identify and implement product enhancements
- Headed the effort to identify processes and documentation for gathering customer requirements, focusing on product configuration, screen design, and data integration
- Managed customer projects for large and mid-size pharma, as well as a global emerging markets CRM implementation across 10 countries
Senior Product Manager
Cegedim (acquired By IQVIA)
Bedminster, NJ
01.2007 - 01.2008
- Championed the definition and implementation of product requirements for Cegedim's initial CRM SaaS solution on mobile devices
- Coordinated the integration of global requirements for Cegedim's CRM product suite, incorporating organizational needs to facilitate multiple customers in a single tenant across countries
- Ensured full compliance with Life Sciences regulatory requirements throughout the global baseline
- The successful implementation of this effort resulted in a remarkable expansion across EMEA, where mobile solutions emerged as the sole preferred device.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
Regional Pre-Sales Manager
Cegedim (acquired By IQVIA)
Milan, Italy
01.2006 - 01.2007
- Led and managed a team of EMEA presales engineers, working closely with the account executives successfully winning four large CRM regional deals across multiple countries, generating approximately $75 million in global revenue
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and facilitated new transformational messaging of new product architecture across eastern and western European client base.
Senior Presales Engineer
Cegedim (acquired By IQVIA)
Bedminster, NJ
01.2004 - 01.2006
- Developed and implemented strategic initiatives to drive new business, expand product penetration in domestic and international markets, and retain existing clients
- Pioneered the role of presales engineer, establishing the framework for the position and serving as a mentor for subsequent presales engineers.
Founder
Advanced Training Dynamics
New York, NY
01.2002 - 01.2004
- Provided training, documentation, project management and needs analysis for leading software providers and consulting organizations
- Hired and trained contractors for large-scale software and hardware rollouts
- Contracts through C3i Care, Celtrix, , Dendrite (Cegedim) and CCT Solutions; clients included; Novartis Pharmaceuticals, Organon Inc., UCB Pharma, Eli Lilly, Sanofi, Forest Labs, Wallace Pharmaceuticals and Solvay Pharmaceuticals
Presales and Training Manager
InterWorld Corp
London, UK
01.1999 - 01.2002
- Fully responsible for the logistics and P&L of the EMEA training and Presales team
- Customized and updated all product curriculum and delivered classes to clients and partners throughout Europe
- Led sales and technical support to System Integrators, Application
- Service Providers, and District Sales Managers for the InterWorld Commerce Suite including all of InterWorld’s functionality, architecture, data schema, integration components and role-based tools
- InterWorld Corporation (Nasdaq: INTW), was an enterprise commerce software company providing high-end ecommerce solutions to retailers, distributors and manufacturers such as Disney, Brooks Brothers, Ann Taylor, Marks & Spencer, OKI Data, Belkin and Verizon.
Education
B.P.S -
A.A -
Hospitality Management - Summer Semester Abroad
Skills
Sales EngineeringTraining/DevelopmentGlobal/Key Account ManagementProjectPlanning/PricingPersona Based Storytelling
Strategic Account Planning
CXO Relationship BuildingSolutionDevelopment/DeliveryIndustry POV’sClient ManagementOperationsImprovementProposal/RFPDevelopmentVendor ManagementMentorshipCustomer relationship management
Technical analysis
Microsoft Office
Google Apps and Workspace Administration
Workflows and queries
Product development
Development Lifecycles
Analytics
Client requirements
Salesforce
EHR
ERP
Healthcare Data
Accomplishments
- Washington Crossing Council, BSA; Troop 121 CIO & Committee Member 2019 – 2021
- Washington Crossing Council, BSA; Pack 190 Committee Member 2017 – 2019
- Clinton Township School District – PTA Volunteer – September 2016 - 2022
- Project Sunshine – Volunteer; Kids Crafts - November 2016
- Animal Care and Control of NYC – Volunteer – July 2016
- USO - Volunteer Care Package Assembly – May 2015
- St Anthony's Hospital Foundation – Closet Donation Organizer - June 2013
Certification
Salesforce Certified Administrator
Awards
Salesforce
- FY21 Key Deal Win
- FY15 Peak Performers Club Winner
- FY16 Q1 MVP – “Highest ACV Deals Closed”
- FY15 Q3 MVP – “Highest ACV Deals Closed”
Cegedim (Acquired by IQVIA)
- Sales Excellence "Teamwork" Award - 2012
- Presidents Club Award - 2011
- Presidents Club Award - 2010
Interests
Traveling
Jewelry Making
Real Estate Investing
Home Design
Timeline
Salesforce Certified Administrator
11-2013
Principal Solution Engineer - Salesforce
04.2013 - Current
Senior Sales Engineer /Business Analyst Manager - Cegedim (acquired By IQVIA)
01.2007 - 04.2013
Senior Product Manager - Cegedim (acquired By IQVIA)
01.2007 - 01.2008
Regional Pre-Sales Manager - Cegedim (acquired By IQVIA)
01.2006 - 01.2007
Senior Presales Engineer - Cegedim (acquired By IQVIA)
01.2004 - 01.2006
Founder - Advanced Training Dynamics
01.2002 - 01.2004
Presales and Training Manager - InterWorld Corp
01.1999 - 01.2002
New York Institute of Technology - B.P.S,
Fairleigh Dickinson University - A.A,
École Hôtelière De Lausanne - Hospitality Management, Summer Semester Abroad