DOLMA TSERING
Anchorage,AK
Summary
Accomplished Housekeeping Manager with a strong focus on guest relations, team building, and sanitation standards. Proven ability to enhance guest satisfaction and optimize operational efficiency through effective training and mentoring.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
Jl Hospitality
Anchorage, AK
11.2017 - Current
- Trained and mentored staff, promoting best practices in cleaning techniques and customer service.
- Developed and implemented efficient scheduling systems to optimize workforce productivity and coverage.
- Conducted regular inspections to assess cleanliness and maintenance of guest rooms and public areas.
- Analyzed guest feedback to implement improvements in housekeeping services, increasing overall satisfaction scores.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 14 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Placed orders for housekeeping supplies and guest toiletries.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Managed laundry sorting, washing, drying, and ironing.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Supervised daily housekeeping operations, ensuring compliance with quality standards and safety protocols.
Education
High School Diploma -
Moravian
IndiaSkills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Folding clean laundry
- Customer relationship management
- Scheduling and planning
- Cleaning practices
- Quality improvements
- Department coordination
- Supervisory skills
- Team building
- Chemical handling
- Sanitation standards
- Task assignment
- Housekeeping
- Inventory control
- Room inspection
- Team guidance and motivation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Housekeeping Manager
Jl Hospitality
11.2017 - Current
High School Diploma -
Moravian