Dolores Mutter - Meza
Johnson City,TN
Overview
7
7
years of professional experience
Work History
Case Manager
Department Of Children's Services, State Of TN
07.2024 - 10.2024
- Utilized case management software and databases for efficient information tracking.
- Attended court hearings as a representative of the organization when needed.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Monitored children in state custody for 9 hours a month after work hours.
Bilingual Care Coordinator
Appalachian Mountain Project Access
12.2021 - 07.2024
- Coordinate care for more than 150 patients working collaboratively with other departments
- Work closely with outside organizations, providers, and patients to meet medical and social needs, while eliminating barriers to service
- Continuously aid patient in learning program requirements while educating them to utilize the medical system appropriately
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Club Associate
Sam's Club
05.2020 - 12.2021
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Supported customer needs by providing information and answering questions about promotions.
- Facilitated smooth membership enrollment processes through accurate data entry and attention to detail in documentation requirements.
- Assisted members with account inquiries, resolving issues efficiently to ensure satisfaction.
Front End Manager & Cashier
K-VA-T Food City
03.2018 - 05.2020
- Managed front end of store, including cashier operations, bookkeeping, and security
- Learned roles of other departments to provide coverage and keep the store operational
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Social Work - Social Work
East Tennessee State University
Johnson City, TN12-2021
Skills
- Translating documents
- Working collaboratively
- Highly proficient in both English and Spanish
- Case Management
- Organization and Multitasking
Languages
Spanish
Timeline
Case Manager
Department Of Children's Services, State Of TN
07.2024 - 10.2024
Bilingual Care Coordinator
Appalachian Mountain Project Access
12.2021 - 07.2024
Club Associate
Sam's Club
05.2020 - 12.2021
Front End Manager & Cashier
K-VA-T Food City
03.2018 - 05.2020
Bachelor of Social Work - Social Work
East Tennessee State University