Attentive Customer Service Representative with 8 plus years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player who is experienced with inbound and outbound customer service and collections. Looking to take a dedicated career in customer service and data entry to the next level.
Hi, I’m
Dolora Moore
Fort Pierce,FL
Summary
Overview
12
years of professional experience
Work History
Boys & Girls Clubs of Indian River County
Youth Development Professional
02.2021 - 10.2023
Job overview
- Planned scheduled activities daily and weekly, supervised activities and programs, earned 3 plus awards, executed multiple due dates on time in week and month format, drafted lesson plans, collaborated with others for successful planned activities, collected data and set goals, revitalized core program areas, assisted in program areas, gained intellectual and behavioral analysis skills, reduced expenses by using cost saving measures.
Walmart
Customer Service
08.2016 - 12.2018
Job overview
- Communicated effectively with 4 plus departments and managers and provided outstanding customer service.
- Exhibited excellent communications and customer service relations skills.
- Promoted positive member relations through providing excellent customer service.
- Implemented strategies to increase customer service satisfaction ratings.
- Provided high-level customer service, resolving issues promptly.
- Modeled best practices for sales and customer service.
- Maintained high standards of customer service by building relationships with clients.
- Provided exceptional customer service for ideal experiences.
- Trained other employees in customer service, food safety, and performance requirements.
- Displayed very good communication and customer service skills.
- Developed deep understanding of customer service principles and customer service best practices.
- Developed and implemented customer service policies and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
Southern Fulfillment Services
Customer Service Representative/Data Entry
12.2011 - 10.2013
Job overview
- Achieve customer satisfaction in call center setting
- Improved data input speed by 25% through exceptional typing skills and attention to detail
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Expedited data entry tasks through use of keyboard shortcuts and customized software tools.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Verified entered data against source documents to maintain consistency across multiple platforms within organization.
Education
Vero Beach High School, Vero Beach, FL Vero Beach, FL
Academic Diploma from Academics
05.2009
University Overview
Skills
- Call center experience
- 50 wpm Typing Speed
- Customer Service
- Document Preparation
- Proofreading
- Data accuracy
- Problem Resolution
- Order Fulfillment
Timeline
Youth Development Professional
Boys & Girls Clubs of Indian River County
02.2021 - 10.2023
Customer Service
Walmart
08.2016 - 12.2018
Customer Service Representative/Data Entry
Southern Fulfillment Services
12.2011 - 10.2013
Vero Beach High School, Vero Beach, FL
Academic Diploma from Academics
Awards
Awards
- Most Creative Program
- Group Management
Awards
Awards
- Most Creative Program
- Group Management
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