Dolores Evans Davis
Lumberton,NC
Summary
Dynamic Patient Care Coordinator with extensive experience at Baldwin Woods OB/GYN, excelling in patient scheduling and insurance verification. Proven ability to enhance patient experiences through exceptional customer service and efficient claims processing. Skilled in maintaining HIPAA compliance while effectively managing patient flow and documentation. Committed to improving operational efficiency and team performance. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
25
25
years of professional experience
Work History
Patient Care Coordinator
Baldwin Woods OB/GYN
Whiteville, NC
09.2021 - Current
- Answering phones.
- Scheduling appointments.
- Scheduling surgeries.
- Obtaining authorizations for surgeries.
- Working at the checkout window.
- Collecting copays.
- Account balances and posting payments from patients, and the insurance companies, to patient accounts.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Responded promptly to any emergency situations that arose within the facility.
- Compiled and maintained medical charts and reports in complex digital databases.
Supervisor
Seaside Orthopaedic Clinic, PC
Sunset Beach, NC
01.2000 - 12.2021
- Company Overview: The office is now closed.
- Worked at the check-in window.
- The checkout window.
- Scheduling appointments
- Insurance verification.
- Prior authorizations and collections.
- For about the last 15 years, I have only done insurance billing, posting payments, appeals, and collections.
- The office is now closed.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Education
High School Diploma -
West Brunswick High School
Shallotte, NC06-1982
Some College (No Degree) - Business Administration
Brunswick Community College
Supply, NCSkills
- Patient scheduling
- Insurance verification
- Authorization processing
- Medical coding
- Payment posting
- Customer service
- Data entry
- Electronic health records
- Claims processing
- Appointment scheduling
- Healthcare documentation
- Medical terminology
- Patient flow management
- Payment collection
- Patient education
- Patient registration
- Patient confidentiality
- Payment arrangements & negotiation
- HIPAA compliance
References
Available upon request
References
References available upon request.
Timeline
Patient Care Coordinator
Baldwin Woods OB/GYN
09.2021 - Current
Supervisor
Seaside Orthopaedic Clinic, PC
01.2000 - 12.2021
High School Diploma -
West Brunswick High School
Some College (No Degree) - Business Administration
Brunswick Community College