Dolores Hylander
Westminster,MD
Summary
Dedicated professional with experience in problem resolution, information provision, and team support in fast-paced environments. Skilled in learning new systems, managing multiple priorities, and delivering accurate information. Experienced in training and mentoring diverse teams. Seeking Store Associate position to leverage customer service skills and assist customers in finding products and solutions.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Information Management Inspector
U.S. DEPARTMENT OF STATE, OFFICE OF INSPECTOR GENERAL
07.2008 - 01.2021
- Collaborated with employees and stakeholders to assess needs, address inquiries, gather information, and resolve issues effectively.
- Managed multiple assignments simultaneously while maintaining accuracy, organization, and attention to detail.
- Coordinated projects, inspections, and interviews, delivering recommendations on time while ensuring high-quality service standards.
- Identified operational challenges and proposed practical solutions that enhanced overall efficiency.
- Mentored and trained junior team members, providing hands-on guidance and support.
- Conducted interviews and outreach with people from diverse professional and cultural backgrounds.
- Received a Superior Honor Award for outstanding performance while managing multiple simultaneous assignments.
Information Technology Project Manager
U.S. DEPARTMENT OF STATE, BUREAU OF INTERNATIONAL INFORMATION PROGRAMS
11.2001 - 12.2003
- Led project planning and execution for international information programs.
- Coordinated cross-functional teams to ensure project alignment with strategic goals.
- Managed projects to ensure organization, accuracy, and effective communication among multiple stakeholders.
- Managed stakeholder communication to facilitate project updates and feedback.
- Developed information systems that delivered timely and accurate information to meet organizational needs.
Information Technology Help Desk Manager and Lead
U.S. DEPARTMENT OF STATE, BUREAU OF INTERNATIONAL INFORMATION PROGRAMS
10.1999 - 11.2000
- Provided hands-on assistance and customer support, monitoring tasks for accuracy and timeliness.
- Provided hands-on assistance and customer support while monitoring tasks to ensure accurate and timely completion.
- Developed procedures and customer surveys to enhance service quality for end users.
- Trained users on applications and troubleshooting, ensuring understanding of technology procedures.
- Provided support and services during high-profile events and official visits.
Education
Bachelor of General Studies - Business, Government, and History
University of Maryland
College Park, MDPublic Diplomacy TradeCraft -
National Foreign Affairs Training Center
Arlington, VASkills
- Organization
- Attention to Detail
- Problem Solving
- Communication
- Customer Service
- Customer support
- Training & Coaching
- Teamwork & Collaboration
- Multitasking
- Computer Skills
- Professional Service
- Active Listening
Certification
Project+ Certified, Certified Ethical Hacker and FCC Class 1 General Radio Operator License,
AWARDS
Title: STORE ASSOCIATE | CUSTOMER SERVICE | TEAM SUPPORT
Timeline
Information Management Inspector
U.S. DEPARTMENT OF STATE, OFFICE OF INSPECTOR GENERAL
07.2008 - 01.2021
Information Technology Project Manager
U.S. DEPARTMENT OF STATE, BUREAU OF INTERNATIONAL INFORMATION PROGRAMS
11.2001 - 12.2003
Information Technology Help Desk Manager and Lead
U.S. DEPARTMENT OF STATE, BUREAU OF INTERNATIONAL INFORMATION PROGRAMS
10.1999 - 11.2000
Bachelor of General Studies - Business, Government, and History
University of Maryland
Public Diplomacy TradeCraft -
National Foreign Affairs Training Center