Dolores McGuire
Chandler,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
CSR
Valor
02.2023 - 09.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Stock Associate
Big Lots
08.2014 - 09.2023
- Followed instructions to properly arrange merchandise items.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Assessed floor displays to restock merchandise.
- Replenished items to maintain stock availability.
PGV /Reticle
Kelly Services
06.2022 - 02.2023
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
PSE
USPS
11.2020 - 01.2021
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
Mail Handler
USPS
11.2019 - 01.2020
- Operated mail processing equipment and manually sorted mail.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Costumer Care Specialist
Conduent Call Center
02.2016 - 05.2019
- Used [Software] and [Software] to update customer account information.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Shift Leader
Carl's Jr
09.2014 - 11.2016
- Managed daily workflow and scheduled staff for adequate coverage.
- Evaluated employee performance, delivering individualized feedback and praise.
- Educated customers about offerings, promotions and pricing to boost sales.
- Audited company's legal documents to verify compliant policies and procedures.
Education
High School Diploma -
Preparatoria Reg De Lagos De Moreno Jal
06.1995
Skills
- Friendly and Enthusiastic
- Customer Service
- Explaining Service Options
- Verbal and Written Communication
- Issue Resolution
Languages
Spanish
Full Professional
Timeline
CSR
Valor
02.2023 - 09.2024
PGV /Reticle
Kelly Services
06.2022 - 02.2023
PSE
USPS
11.2020 - 01.2021
Mail Handler
USPS
11.2019 - 01.2020
Costumer Care Specialist
Conduent Call Center
02.2016 - 05.2019
Shift Leader
Carl's Jr
09.2014 - 11.2016
Stock Associate
Big Lots
08.2014 - 09.2023
High School Diploma -
Preparatoria Reg De Lagos De Moreno Jal
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