Open To Work
Dolores Sanchez
Dallas
Work Preference
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Managerial Supervisor
Six Flags Entertainment Corp
Arlington
10.2019 - 04.2026
- Supervised daily operations to ensure efficient guest experiences.
- Trained and mentored team members on safety protocols and customer service.
- Coordinated staff schedules to optimize coverage during peak operational demands.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved guest inquiries and complaints with professionalism and care.
- Monitored employee productivity and delivered constructive feedback to enhance performance.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to align on tasks and address project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Sales Associate
Waffle House
Duncanville
04.2013 - 10.2018
- Guided customers in menu selections and accommodated special requests for personalized service.
- Interacted with guests to elevate dining experience and increase overall satisfaction.
- Processed cash transactions accurately and efficiently to ensure smooth payment experiences.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with team members to ensure efficient service delivery.
- Maintained cleanliness and organization of dining and kitchen areas.
- Answered incoming telephone calls to provide store, products and services information.
Crew Member
Little Caesars Pizza
Dallas
04.2008 - 06.2013
- Prepared and cooked pizzas according to established recipes and standards.
- Operated cash register, handled transactions, and provided customer service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained cleanliness of kitchen and dining areas to meet health standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Education
Dallas Can Academy
Dallas, TXSkills
- Team management
- Staff training
- Inventory management
- Time management
- Customer service
- Verbal and written communication
- Communication skills
References
References available upon request.
Timeline
Managerial Supervisor
Six Flags Entertainment Corp
10.2019 - 04.2026
Sales Associate
Waffle House
04.2013 - 10.2018
Crew Member
Little Caesars Pizza
04.2008 - 06.2013
Dallas Can Academy