Dolores Valentine
Groveland,FL
Summary
Diligent Labor Worker with experience performing variety of technical and manual tasks. Excelled in enhancing guest experiences through meticulous attention to detail and superior problem-solving skills. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Demonstrated adaptability and teamwork, significantly improving operational efficiency and customer satisfaction. Background in general maintenance, light construction, repair and custodial work.
Overview
18
18
years of professional experience
Work History
Facilities Support Craft Worker
Disney
02.2014 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Cleaned and straightened work areas to maximize productivity and safety.
- Followed instructions and procedures to complete assigned tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Housekeeper
Disney
07.2006 - 02.2014
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Changed bed linens and collected soiled linens for cleaning.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Verified cleanliness and organization of storage areas and carts.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
28 De Mayo
Ecuador 05-1996
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Maintenance
- Teamwork and collaboration
- Adaptability and flexibility
- Safety
- Facility cleaning
- Workflow optimization
Languages
Spanish
Native or Bilingual
Timeline
Facilities Support Craft Worker
Disney
02.2014 - Current
Housekeeper
Disney
07.2006 - 02.2014
High School Diploma -
28 De Mayo
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