Skills
Summary
Work History
Education
Certification
Generic

Dolores Villarreal

La Puente,CA

Skills

  • Ability to work well with others, dedicated and dependable
  • Open-minded and willing to learn and explore new job opportunities
  • Proficient with Microsoft Office Suite, Yardi, Cs Cares, Clarity System, EGMS system (Enterprise Grants management System)
  • Self-starter and creative; customer service oriented
  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Administrative support
  • MS office
  • Documentation and reporting
  • Team building and leadership
  • Work Planning and Prioritization

Summary

Dynamic and results-oriented administrator with a proven track record in streamlining operations and boosting productivity. Expertise in coordinating teams, managing resources, and driving projects to successful completion while ensuring alignment with organizational goals. Committed to fostering collaboration, solving complex problems, and adapting to evolving needs in fast-paced environments. Proficient in office management, strategic planning, and delivering effective communication across all organizational levels.

Work History

Administrator/Case Manager/Grant Writer/Program Supervisor

Los Angeles House Of Ruth
Boyle Heights, CA
08.2017 - Current
  • Coordinated comprehensive case management services for clients, ensuring timely access to resources and support.
  • Developed individualized service plans based on client assessments and psychosocial evaluations.
  • Mentored junior case managers, sharing best practices and enhancing team performance.
  • Managed daily office operations, ensuring streamlined workflow and efficient task execution.
  • Developed and implemented administrative procedures to enhance productivity and maintain accuracy.
  • Oversaw scheduling of meetings and events, optimizing resource allocation and participant engagement.
  • Developed compelling grant proposals to secure funding for various programs.
  • Managed scheduling and coordinated meetings for executive leadership, optimizing time and resource allocation.
  • Developed and maintained filing systems to enhance document retrieval and organizational efficiency.
  • Supervised daily operations to ensure adherence to safety protocols and quality standards.
  • Trained and mentored staff, enhancing team performance and operational efficiency.
  • Bringing Families Home Supervisor, audited files, closed out over 20 files

Office Assistant/Surgery Department

Keck School of Medicine of USC
Los Angeles, CA
09.2021 - 04.2022
  • Assist with administrative support and clerical duties, including meeting scheduling and coordination, correspondence management
  • Mail, Filing, faxing, and other clerical duties
  • Organizing, preparing charts and spreadsheets
  • Temporary
  • Managed office communications to ensure timely responses and efficient workflow
  • Coordinated scheduling for meetings, appointments, and events to optimize team productivity

Case Manager

PATH
04.2015 - 03.2017
  • Provide case management for 175 families
  • Provides field based/ mobile case management services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment, primary and mental health care, and all other services needed to assist tenants in reaching their treatment plan goals.
  • Develop a housing retention plan as needed with tenants where housing may be in jeopardy.
  • Ensure tenant files are up to date with all file paperwork including consents, Individual Service Plans, homeless/disability verification’s, and overall general documentation.

Office Assistant III

Los Angeles Community Development Commission
07.2008 - 07.2012
  • Accurately disseminate information regarding the Section 8 Program to the general public, participating owners and tenants.
  • Using the leader Terminal, retrieve and print DPSS inquiries for the Applications and Eligibility, New Contracts and Portability Units on a daily basis or as needed.
  • Assist New Contracts supervisor by answering telephone, making voucher packets, distribute mail, maintain the New Contracts spreadsheet, and other duties as assigned.
  • Conduct intakes for New Contracts including log-in RTA’s into Yardi and spreadsheets and assign files to the scheduler.
  • Review RTA’s, check owner documents, check for LPB requirements, check 30/60/90 Day Notices, fill out RTA Checklist, cancel RTA’s, create vendors and units, Schedule New Contracts inspection in Yardi.

Program Specialist I

Los Angeles Community Development Commission
01.2007 - 01.2008
  • Using excellent customer service skills to answer incoming telephone calls through Cisco telephone system. Average over 100 calls per day.
  • Initiate inquires and follow-up with designated employees and supervisors.
  • Accurately intake all initial telephone registrations for Los Angeles County, six small City Section 8 Programs and the Conventional Housing Program.

Education

Diploma -

Sacred Heart High School
Los Angeles, CA
06.2000

Certification

Grantsmanship certification - 2023

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