Anthony Jackson
San Francisco,CA
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in developing and retaining high-performance teams, and systems optimization with a context of scale. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and process development. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
5
5
years of professional experience
Work History
Business Development Executive
Domada Inc.
02.2022 - Current
- Meeting with clients to do systems/processes analysis, then designing or optimizing a system based on said analysis.
- Developing scale-ready frameworks and strategies to assist with adaptation and growth.
- Creating training and developmental programs for clients, including sales, operations, training departments themselves, and leadership developmental paths.
- Limited financial services such as Tax sheltering, compensation deferment, Key Person Insurance, and financial consultation pairing.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
Sales Specialist
SS Customs
10.2022 - 10.2023
- Integrated a new CRM software for sales pipeline management
- Created a sales training curriculum, and developmental path.
- Worked closely with the executive team to curate measurable sales deliverables.
- Worked with the sales staff on front end sales assisting in hitting consistent sales goals.
- Assisted marketing team with targeted digital prospecting, and content curation.
- Built a touch-point tracker and process to ensure follow through was done with all prospective clientele, and to provide key insights on both the clientele and staff performance.
- Built rapport with clients and assessed needs to make product recommendations and upsell.
- Educated clientele about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Provided first-rate service to all customers and potential customers.
Operations Manager
RG Environmental
07.2019 - 07.2022
- Managed a team of over 100 employees to operate at maximum efficiency with individual targeted goals (SPH, COG’s, AJS, AR, NPS).
- Managed an average monthly revenue goal of $1.5m.
- Exceeded my quota by 110- 135% of AJS (average job/sale size) target.
- Set employee goals/KPI's, such as Sales per hour (SPH) $240 per team, average job size (AJS) $550 per job, average revenue (AR) income over $2,000 per team, keeping Cost of Goods (COG’s) lower than 7.5%, Net Promoter Score above 91 (NPS), and complaint percentile below 0.8%.
- Provided quality selling points to the clients by prospecting new business within my territory and training the team on how to prospect.
- Supervised operations staff and handled employee complaints with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor of Arts - Industrial Design
Academy of Art University
San Francisco, CA05.2021
Skills
- Business development and planning
- Business Intelligence and Analysis
- Public Speaking
- Analytical problem solver
- Operations
- Training and Development
- Sales and Marketing
- Team Leadership
- Customer Service
- Decision-Making
- CRM Platforms
Timeline
Sales Specialist
SS Customs
10.2022 - 10.2023
Business Development Executive
Domada Inc.
02.2022 - Current
Operations Manager
RG Environmental
07.2019 - 07.2022
Bachelor of Arts - Industrial Design
Academy of Art University