Domenic Crocenzi
North Providence,RI
Summary
Driven Customer Service Representative with proven expertise in complaint resolution and client relations, honed at Town of North Providence Recreation Division. Excelled in critical thinking and Microsoft Applications, enhancing customer loyalty and streamlining data processes. Achieved significant improvements in customer satisfaction and operational efficiency through innovative problem-solving and effective communication. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Town of North Providence Recreation Division
02.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with customers on payment plans, memberships, equipment malfunctions, alleged safety violations, and overcrowding. .
- Initiated and proposed retainment incentives including membership discounts, promotional advertisement, loyalty programs, etc. incentives with a focus on retaining members and securing membership renewals.
- Reported to senior management facility maintenance issues and monitors scheduled preventative maintenance .
- Responded to all incoming calls and emails requesting information on services and club information.
Customer Service Representative-Counter Help
Dexter Cleansers
06.2021 - 02.2022
- Greeted customers and answered questions about prices, dry cleaning processes, and anticipated dates of availability.
- Entered customer information and pricing into computer
- Calculates pricing on orders and rectifies discrepancies in costing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Manages inventory, collects payment, and performs general accounting functions on behalf of the Bookkeeper.
- Processed incoming orders and returns through point of sale system.
Education
Bachelor of Science - Economics
University of Rhode Island
Kingstown, RI05.2027
Associate of Science - Business Administration And Management
Northern Essex Community College
Haverhill, MA05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Account reconciliations
- Computer Proficiency on Microsoft Applications
- Money handling abilities
- Complaint resolution
- Payment Processing
- Client Relations
Timeline
Customer Service Representative
Town of North Providence Recreation Division
02.2022 - 07.2023
Customer Service Representative-Counter Help
Dexter Cleansers
06.2021 - 02.2022
Bachelor of Science - Economics
University of Rhode Island
Associate of Science - Business Administration And Management
Northern Essex Community College
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