Domenica Kary
Sulphur,Louisiana
Summary
Customer Success Professional with over 10 years of combined experience in healthcare and gaming leadership, known for building lasting customer relationships and delivering exceptional service. Skilled in managing complex projects, driving performance through data-driven strategies, and leading high-performing teams. Recognized as a strategic problem solver with strong organizational abilities and a passion for purpose-driven work. I believe "attitude determines altitude", a mindset that fuels my dedication to continuous growth and contribution. Given the opportunity, I would bring immediate value and commitment as a trusted asset to your team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Table Games Dual Pit Manager
L'Auberge Casino Resort Lake Charles
Lake Charles, LA
06.2023 - Current
- Ensured proper maintenance of equipment used in gaming operations, including tables, chips, cards.
- Provided feedback on employee performance reviews and recommended disciplinary action when necessary.
- Created an atmosphere conducive to high levels of customer satisfaction through excellent service standards.
- Managed daily operations of multiple gaming pits for optimal performance.
Claims and Eligibility Specialist
Aetna Health
Remote
03.2024 - 06.2025
- Reviewed and processed insurance claims to ensure compliance and accuracy.
- Gathered necessary documentation from clients for timely claims resolution.
- Collaborated with team members to optimize claims processing workflow.
- Guided clients on program requirements and application procedures.
Sr. Technical Customer Service Advisor
Conduent
Remote
01.2023 - 01.2024
- Participated on a team of customer success representatives, providing leadership, guidance, and support to ensure that customer needs were met and exceeded.
- Collaborated with cross-functional teams, including sales, marketing, and product development, to resolve customer issues, and escalate urgent matters as needed.
- Demonstrated strong problem-solving and communication skills, with the ability to effectively communicate with customers at all levels.
- Maintained a high level of customer satisfaction, with proven metrics to support.
- Managed complex customer accounts requiring special attention or escalation.
Registered Nurse Student Extern
Lake Charles Memorial Hospital
Lake Charles, LA
11.2022 - 01.2024
- Aide RNs by providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their families.
- Patient care included taking and recording vital signs, including temperature, pulse, respiration, weight, height, blood pressure, and intake-output measurements.
- Assisted in performing diagnostic tests and interpreting results accurately.
EKG Monitor Technician
Christus Health
Lake Charles, LA
12.2019 - 12.2022
- Monitored patient heart rhythms using advanced EKG equipment.
- Documented changes in patients' cardiac status for medical review.
- Reported any abnormal results or findings to physicians for further evaluation and diagnosis.
Casino Table Games Supervisor
Golden Nugget Casino
Lake Charles, LA
08.2016 - 08.2022
- Supervised daily operations of table games ensuring compliance with gaming regulations.
- Trained and mentored dealers on game procedures and customer service standards.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
EKG Technician & EKG Monitor Technician
Willis Knighton Health System
Shreveport, LA
01.2011 - 01.2013
- Performs EKGs according to established protocols.
- Documents and maintains patient records according to HIPPA.
- Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions, and communication style.
Education
Bachelor of Science - Nursing
McNeese State University
Lake Charles, La12-2026
High School Diploma -
C.E Byrd High School
Shreveport, LA05-2010
Skills
- Insurance claims processing
- Team collaboration
- Effective communication
- Employee training and development
- Casino operations management
- Strong communication skills
- Strong leadership
- Organizational skills
- Medical terminology proficiency
- Knowledge of healthcare regulations
- Attention to detail and accuracy
- Problem-solving and analytical thinking
- Organizational and time management
- Adaptability and flexibility
- Confidentiality and discretion
- Customer service orientation
- Data entry and processing
- Project management
- Self motivation
- Active listening
Certification
- Louisiana State Board Gaming License
- BLS/CPR Certified
Timeline
Claims and Eligibility Specialist
Aetna Health
03.2024 - 06.2025
Table Games Dual Pit Manager
L'Auberge Casino Resort Lake Charles
06.2023 - Current
Sr. Technical Customer Service Advisor
Conduent
01.2023 - 01.2024
Registered Nurse Student Extern
Lake Charles Memorial Hospital
11.2022 - 01.2024
EKG Monitor Technician
Christus Health
12.2019 - 12.2022
Casino Table Games Supervisor
Golden Nugget Casino
08.2016 - 08.2022
EKG Technician & EKG Monitor Technician
Willis Knighton Health System
01.2011 - 01.2013
Bachelor of Science - Nursing
McNeese State University
High School Diploma -
C.E Byrd High School
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