Sarah Browne

• Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
• Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
• Kept all games in compliance with casino and gaming standards.
• Coached employees on procedures, compliance requirements and performance strategies.
• Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
• Promoted positive guest relations by actively listening to guests concerns, and applying effective issue resolution skills for mutually satisfactory solutions.
• Established and maintained banks and table limits for each game.
• Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
• Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
• Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
• Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
• Evaluated workers' performance to write performance reviews.
• Notified security department of identified or suspected illegal play activities and player behaviors.
• Calculated summary sheets to display wager amounts and payoffs for tables and games.
• Established work schedules and station arrangements for daily shifts.
• Managed table games personnel by handling scheduling, task delegation and employee relations.

• Managed overall operation of casino table games in assigned pits, including opening and closing in accordance with applicable state regulations, company policies and internal controls.
• Ensured that tribal, state and federal regulations were adhered to during the playing of games and wagering.

• Responsible for leading Floor Supervisors and Dealers in providing excellent, as well as memorable guest service.
• Resolved guest disputes, while focusing on guest retention and company assets.
• Training Floor supervisors and Dealers to maintain high quality service while focusing on game protection and safeguarding company assets.
• Develop and maintain customer loyalty, and retention through positive interpersonal skills and interactions.
• Responsible for annual Floor Supervisor training in Currency Transaction Reports (CTR's), Suspicious Activity Reports (SAR's), and State of New Jersey Liquor Liability laws.
• Schedule annual vacations for Floor Supervisors and Dealers.
• Set and maintained bank and table limits for each game.
• Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
• Monitored card counting and suspicious behavior to proactively mitigate cheating.
• Reviewed operational expenses, budget estimates, betting accounts and collection reports for accuracy.
• Established work schedules and station arrangements for daily shifts.
• Managed table games personnel by handling scheduling, task delegation and employee relations.
• Addressed patron complaints and quickly payout errors and disputes.
• Calculated summary sheets to display wager amounts and payoffs for tables and games.
• Resolved customer complaints and payout errors.
• Supervised gaming tables and surrounding areas to enforce operational policies.
• Interpreted game guidelines and betting limits.
• Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
• Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
• Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
• Evaluated workers' performance to write performance reviews.

• same carryover duties as above.

The Trump Marina Casino Hotel property was sold to The Golden Nugget Casino Hotel.

• Supervised overall operation of high action casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
• Resove customer disputes.
• Provide new Dealer training, and prepare written evaluations.
• Track and monitor player activity against illegal gaming practices.

• Maximized customer satisfaction by monitoring dealer actions and promoting consistent gaming environments.
• Smoothly oversaw efficient and accurate monetary transactions between house and customers.
• Moderated floor disputes to protect business assets and resolve customer service issues.
• Provided excellent service and attention to customers.
• Maintained an enjoyable and engaging gaming environment for guests.

• Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
• Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
• Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
• Explained rules, took bets, and delivered payouts to facilitate movement of games.

• Performed functional game duties quickly by efficiently handling money and chips.
• Explained rules, took bets, and delivered payouts to facilitate movement of games.
• Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.