DOMENICK CALVELLO

Henderson,NV

Summary

Highly-motivated professional with hands-on experience troubleshooting user systems, resolving access issues and supporting web-based applications. Trained in IT, Cybersecurity and Web Development. Strong background in high-volume customer service, technical problem-solving, documentation and security-aware support.

Overview

years of professional experience

Certification

Work History

Independent IT & Technical Training

Independent

Henderson, Nevada

02.2025 - Current

Completed 325+ hands-on labs across 8 different paths focused on system troubleshooting, network behavior and log analysis (TryHackMe.com)
Practiced diagnosing technical issues and resolving simulated real-world scenarios across systems and networks
Preparing for CompTIA A+ Core 2 with focus on operating systems, security, troubleshooting and support workflows

Hospitality Operations Associate

Wynn Resorts / MGM Grand / Mirage

Las Vegas, Nevada

03.2016 - 03.2025

Provided accurate, high-pressure customer service within time constraints.
Managed guest inquiries and requests to elevate guest experience.

Customer Service Representative

Xerox - StudentLoans.gov

Niagara Falls, New York

02.2014 - 11.2016

Resolved web application, account access, and system functionality issues to enhance user experience
Managed high-volume support requests, ensuring accuracy and data security compliance

Education

Associate of Science - Digital Media

Niagara County Community College

Sanborn, New York

Skills

Systems & Support: Windows 10/11, macOS, Linux, hardware/software troubleshooting, installs, user accounts
Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting, IP configuration

Tools & Administration: Active Directory, CLI, PowerShell, remote support tools, system logs, documentation
Cloud & Security: Azure Fundamentals, security-aware support, log review