Domenik Rapaj
Detail-oriented professional skilled in communication and collaboration. Takes ownership of tasks, ensuring clarity and accuracy while driving project progress. Proactively solves problems and fosters teamwork and knowledge-sharing. Adapts quickly to new responsibilities, delivering reliable results under pressure.
Work History
SP (Service Professional)
2 Years 2 Months- Provided attentive service to ensure guests had an excellent dining experience, supported floor management, and handled guest needs and concerns effectively.
- Led service initiatives to enhance customer satisfaction and loyalty.
- Trained and mentored new staff on service protocols and best practices.
- Streamlined service processes to improve operational efficiency and effectiveness.
SP& CT (Service Professional & Certified Trainer)
3 Years- Trained new servers to maintain high service standards and supported the Manager on Duty with daily operations.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed reservations and seating arrangements to optimize dining efficiency.
- Trained new team members on service protocols and company standards.
Back-Office
2 Years 5 Months- Served as a Tier-2 Escalations Specialist, resolving complex administrative, commercial, and technical issues that were unresolved by first-line customer service.
- Managed high-priority legal and official escalations received via PEC (certified email), registered mail, legal counsel, and AGCOM regulatory filings.
- Utilized advanced system access and administrative privileges to investigate root causes and deliver end-to-end problem resolution for high-risk accounts.
Education
Bachelor Degree - Mathematics
- Bachelor’s Degree in Mathematics
- GPA: 3.4
Skills
Certification
The graduate of the PCAP: Programming Essentials in Python course, provided by Cisco Networking Academy®in collaboration with OpenEDG Python Institute: knows the universal concepts of computer programming, including variables, data structures, algorithms, control flow, functions, and exceptions; can proficiently use the developer tools, the runtime environment, and the syntax and semantics of the Python language; can use fundamental programming techniques, best practices, customs, and vocabulary, including the most common standard library functions in Python 3; can write Python programs using standard language infrastructure, and knows the means by which to resolve typical implementation problems; knows how to work with modules and packages, process text and binary files, and use generators, iterators, and closures; understands the fundamentals of object-oriented programming (OOP) and the way they are adopted in Python.