Domenika Bagatelos
Newport Beach,CA
Summary
Driven front desk manager versed in solving a range of daily issues with efficiency and a positive mindset. Adapts easily to changing demands and absorbs new information quickly. Adept at building relationships with vendors and customers to effectively align marketing initiatives with company goals. Poised and professional with total commitment to guest satisfaction. Well versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk Manager/ Manager on Duty
Equinox
03.2024 - Current
- Prepared monthly employee work schedules to meet operational needs.
- Trained and mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front Desk Sales Associate
Equinox
08.2023 - 02.2024
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Resolved member complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.
- Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.
Marketing Coordinator
Capital Outdoor Inc
06.2022 - 09.2022
- Coordinated city permitting of the outdoor media in the DOCO mall sign district in association with the Sacramento Kings arena.
- Oversaw the permitting process from the initial application stage through the city's design revisions until the permit's approval.
Marketing Intern
Capital Outdoor INC
06.2021 - 09.2021
- Assisted in the acquisition of building leases for outdoor media sign placement in the DOCO sign district.
- Met with surrounding building owners to negotiate licensing agreements.
- Worked with advertising companies to discuss sign locations and placement within the sign district.
Education
Bachelor of Science (B.S.) in Business Administration- Marketing -
Chapman University
Orange, CA05.2023
Skills
- Customer Service Management
- Problem-solving skills
- Shift Scheduling
- POS System Operation
- Staff Management
Additional Information
- Experienced digital marketer; i.e. Canva
- Preformed a digital marketing audit and SEO for the company Slappin' Glass
- Created a personal branding journal with SEO and SERP audits
- Identified opportunities for cross-selling products based on customer needs and preferences.
- Identified and proposed internal and external ideas and initiatives to help promote widespread awareness of the company's brand.
- Increased website and social media traffic by utilizing effective SEO techniques.
Extracurricular Activities
6/01/19 Volunteer, Habitat for Humanity, Sacramento, CA (1 month)
08/01/19 Part of the Women's Basketball team at Chapman University (2 years)
Timeline
Front Desk Manager/ Manager on Duty
Equinox
03.2024 - Current
Front Desk Sales Associate
Equinox
08.2023 - 02.2024
Marketing Coordinator
Capital Outdoor Inc
06.2022 - 09.2022
Marketing Intern
Capital Outdoor INC
06.2021 - 09.2021
Bachelor of Science (B.S.) in Business Administration- Marketing -
Chapman University