Domenique Cruz
Sales and Logistics
Clermont,FL
3
Languages
11
years of professional experience
Detail-oriented cleaning professional with proven skills in team collaboration and effective communication. Experienced in implementing cleaning protocols and training team members, ensuring operational efficiency and adherence to safety standards.
Work History
Cleaning Assistant
11 Months- Maintained cleanliness and organization of warehouse spaces to enhance operational efficiency.
- Implemented effective cleaning protocols, ensuring compliance with safety standards and regulations.
- Trained new team members on proper cleaning techniques and equipment usage to promote consistency.
- Conducted regular inspections to identify areas requiring attention, improving overall facility appearance.
- Collaborated with logistics teams to ensure timely completion of cleaning tasks in preparation for shipments.
- Developed inventory tracking system for cleaning supplies, optimizing resource management and reducing waste.
- Led initiatives to streamline cleaning processes, resulting in enhanced productivity across operational shifts.
Puretalk
2 Years 3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
6 Years 8 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders, returns, and exchanges in compliance with company policies.
- Assisted in training new representatives on call handling procedures and systems.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Collaborated with team members to improve service delivery and customer satisfaction rates.
- Analyzed customer feedback to identify trends and recommend process enhancements.
- Mentored junior staff, promoting best practices in service excellence and conflict resolution strategies.
- Maintained accurate records of customer interactions using CRM software to streamline service processes.
Education
High School Diploma
Skills
Customer Service
Excellent Communication Skills
Fluent in Portuguese
English
and Spanish
Fast Learner
Strong Multitasking Skills
Team Player
Dedicated and Reliable
Problem-Solving Skills
Adaptable and Flexible
Strong Organizational Skills
Attention to Detail
Time Management
Ability to Work Under Pressure
Positive Attitude
Proficient in Phone
Chat
and Email Support
Languages
English
Full Professional
Spanish
Limited Working
Portuguese
Native or Bilingual
Timeline
Cleaning Assistant
Sales and Logistics
06.2025 - 05.2026Read More
Puretalk
Customer Service Department
01.2022 - 04.2024Read More
Customer Service Representative
Call Center Solutions
05.2015 - 01.2022Read More
E.E Maestro Heitor Villa Lobos
High School Diploma
Read More