Dominae Savere
San Antonio
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Intake Specialist
Stone River Recovery Center
San Antonio, TX
04.2024 - 02.2026
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Technical Support Representative
Spectrum
07.2022 - 02.2024
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
CUSTOMER SERVICE REPRESENTATIVE
Direct Express Card Services
04.2020 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated when needed.
- Reduced fraud losses by diligently monitoring transaction activity and collaborating with the fraud department.
- Increased efficiency in dispute resolution, maintaining detailed documentation and thorough investigations.
- Optimized phone support by fielding high call volumes while maintaining composure and professionalism under pressure.
CUSTOMER SERVICE REPRESENTATIVE
TaskUs
01.2018 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated accuracy in processing financial transactions such as payments, balance transfers, and credit limit increases.
- Took ownership of mistakes and problems until issue resolved to customer's satisfaction.
Education
Diploma - undefined
Stevens High School
San Antonio, TX06.2017
Skills
- Data Entry
- Claims Processing
- Banking knowledge
- Active Listening
- Problem-solving abilities
- Technical Support
Timeline
Intake Specialist
Stone River Recovery Center
04.2024 - 02.2026
Technical Support Representative
Spectrum
07.2022 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
Direct Express Card Services
04.2020 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
TaskUs
01.2018 - 03.2020
Diploma - undefined
Stevens High School