Domineisha Grant
Byram,US
Summary
Quality, speed, and process optimization are your specialties. Detail-oriented, quick to respond, and adaptable to changing circumstances. Expert in both individual and team roles, as well as training and mentoring new employees on company goals. Proven performer who can increase and retain long-term customers by leveraging superior communication and relationship-building skills.
Overview
9
9
years of professional experience
Work History
Virtual Customer Service Associate
Comcast Service Center
08.2020 - Current
- Kept up to date on store policies regarding payments, returns, and exchanges in order to provide each customer with prompt and accurate service
- Provided top-notch quality control and eliminated downtime to maximize revenue
- Investigated technical issues using my knowledge base and personal experience to complete timely resolutions
- Provided excellent customer service by following up on issues
- Explained billing procedures to customers, processed payments, and assisted with payment option setup
- Took over 50 inbound calls per day and directed them to the appropriate people or departments
- Talked to customers to figure out the best ways to solve service and billing issues
Direct Caregiver
Home Instead
08.2020 - 12.2021
- Provided excellent assistance with general household tasks such as cooking, meal preparation, and grocery shopping
- Kept patients' hygiene in check by providing bedpans, urinals, baths, and shaves
- Worked to improve the patient's outlook and daily living through compassionate care
- Organized and administered medications on a regular basis to help alleviate symptoms and improve quality of life
- Helped patients transition between beds, wheelchairs, and automobiles, ensuring that they had consistent and safe mobility
- Helped clients engage in games and other activities that provided mental stimulation or entertainment
- Dressed, groomed, and fed patients with limited physical abilities to efficiently handle basic needs
Correctional Officer
Mississippi Department of Corrections
11.2016 - 08.2020
- Head counts, visitor logs, and scheduled activities were all used to keep track of inmates
- Was in charge of creating and maintaining arrest files for all inmates who were processed through the jail
- Looked into attempted escapes and conducted searches for inmates who had gotten away
- Was able to apprehend evading inmates by following procedures that ensured their safety
- Was in charge of supervising inmates who were clearing debris from roadways and drains
- Looked for contraband throughout the building and grounds, as well as in the living quarters and work areas
Dental Assistant
Siwell Dental
06.2016 - 11.2019
- Took down patients' medical histories, documented current symptoms, and retrieved records from previous visits for dentists to review
- Taught patients about dental hygiene, pre-operative instructions, and post-operative care
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prepare for the next patient and maintain health and safety practices
- Assisted dentists by handing them the proper instruments during procedures
- By taking the patients' blood pressure, temperature, and pulse, I was able to measure and record vital statistics
- Schedule appointments and follow up with phone calls
- Set up dental instruments, materials, and equipment in the operating room
- Coordinated the dentist's appointment schedules
- Expertly filed patients' charts and processed billing and payments
Education
Associate of Science - Dental Assisting
Antonelli College
Flowood, MS01.2016
High School -
James Madison High School
Georgia01.2012
Skills
- Microsoft Office expertise
- Credit card payment processing
- High-energy attitude
- Customer relations
- Direct sales
- Data evaluation
- Customer service
- Inbound and outbound calling
- Shipping and receiving understanding
- Call center experience
- Cross-functional collaboration
- Insurance verification
- Dispatcher
- Class A Commercial Driver
Timeline
Virtual Customer Service Associate
Comcast Service Center
08.2020 - Current
Direct Caregiver
Home Instead
08.2020 - 12.2021
Correctional Officer
Mississippi Department of Corrections
11.2016 - 08.2020
Dental Assistant
Siwell Dental
06.2016 - 11.2019
Associate of Science - Dental Assisting
Antonelli College
High School -
James Madison High School
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