Jakayla Powell
Byram,MS
Summary
Capable manager with a proven track record at Raising Cane's Restaurants, excelling in team leadership and conflict resolution. Enhanced customer satisfaction scores through innovative service protocols and reduced turnover by implementing a healthy recognition program. Skilled in critical thinking and time management, driving operational efficiency and employee engagement.
Overview
5
5
years of professional experience
Work History
Manager
Raising Cane's Restaurants
02.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Manager
Wendys Restaurant
11.2019 - 10.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Terry High School
Byram05-2018
Skills
- Critical thinking
- Team leadership
- Time management
- Decision-making
- Complex problem solving
- Conflict resolutions
Timeline
Manager
Raising Cane's Restaurants
02.2022 - Current
Manager
Wendys Restaurant
11.2019 - 10.2022
High School Diploma -
Terry High School
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