Domineke Frazier

• Recruiting new licensed agents throughout the country to add into insurance portfolio.
• Implementing systems and procedures to increase sales.

• Monitor over 9 employees' day-to-day activities and made plans to rectify issues resulting in clients needs.
• Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identify and resolve unauthorized, unsafe or ineffective practices.
• Set, enforce and optimize internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Work in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Assist with marketing strategy creation and advertising initiatives to better promote facility to public.
• Assist in recruiting, hiring and training of team members.
• , train and motivate Sale Associates and Processing/Customer service Associates to continuously improve knowledge and abilities in Health Insurance field.
• Direct management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Schedule employees for 9-5 shifts, taking into account customer traffic and employee strengths.
• Negotiate price and service with customers and vendors to decrease expenses and increase profit.
• Cultivate and strengthen lasting client relationships using Customer Service and Sales experience.
• Track and analyze profitability and key metrics of monthly and annual revenue establishment to improve overall profitability and bring in new clientele.
• Work directly with HR, & CEO of company to brainstorm, discuss strategy and mitigate company and department issues.

Additional Tasks

• Manage Chargeback lists for retention purposes.
• Manage all agent and agency licenses for each state and insurance company.
• Manage all insurance company contracts.
• Review all insurance company commission statements.
• Coordinate on commission and bonus payouts for staff for payroll every pay cycle.
• Communicate with upline and insurance companies as needed.
• Create new proposal templates as needed (medicare) and provide support to the team for existing and new products (if any)

• Managed 5 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Worked closely with other departments to promote products and marketing campaigns.
• Updated accounts and maintained long-term relationships with clients.
• Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
• Coordinated activities and projects to plan sales department operations and meet timelines.
• Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
• Presented Health Insurance proposal features to diverse audiences, applying consultative sales techniques to secure new contracts.
• Exceeded sales goals, increased revenue and facilitated sales.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Used consultative sales approach to understand and meet customer needs.
• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Networked at events and by phone to expand business profits and revenues.
• Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
• Researched potential clients and markets to prepare for appointments.
• Hired new employees and suggested existing ones for promotions.

• Answered customers' questions regarding products, prices and availability.
• Managed friendly and professional customer interactions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determined needs, delivered solutions and overcame objections through consultative selling skills.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Emphasized product features based on analysis of customers' needs.
• Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
• Created and updated customer accounts with relevant information.
• Used CRM software to maintain detailed contact logs and account records.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Used digital methods and traditional telephone approaches to generate sales leads.
• Managed and recorded leads from outbound telephone marketing.
• Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
• Collected information on sales and service issues to coordinate team-wide resolutions.
• Prospected continuously for new potential customers and maintained robust conversion rate.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Answered over 200 calls per shift to meet fast-paced call center demands.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Researched issues through identification of similar past problems and recommended most appropriate solution.
• Referred complex issues relating to online order system or technology to help desk for further evaluation.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Ensured optimal performance in a high sales pressure environment.
• Prepare marketing demonstration carts to enhance product penetration.
• Analyze survey results for optimum performance.
• Encourage sales through sharing product awareness
• Prepare management reports, briefings, summaries, and plans to increase portability.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.
• Liaised with marketing and PR colleagues to promote special events in social calendars.