Summary
Work History
Overview
Education
Skills
Timeline
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Domingo Julian Jr

Lahaina ,HI

Summary

Dynamic hospitality professional with a proven track record at Royal Lahaina Resort, excelling in high-volume environments. Recognized for strong multitasking and customer service expertise, I effectively managed cash handling and reduced drink wait times, ensuring guest satisfaction while maintaining a clean and organized workspace. A reliable team player committed to delivering exceptional service.

Work History

Bartender

Royal Lahaina Resort
05.2004 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Waithelp

Sheraton Maui Hotel
03.1997 - Current
  • Greeting guests and taking drink and food orders
  • Staying attentive to the needs of guests in the dining area
  • Delivering food from the kitchen to the guests
  • Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
  • Following health code standards with regards to the handling of food
  • Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.

Waithelp

Royal Lahaina Resort
04.2018 - 04.2024
  • Greeting guests and taking drink and food orders
  • Staying attentive to the needs of guests in the dining area
  • Delivering food from the kitchen to the guests
  • Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
  • Following health code standards with regards to the handling of food
  • Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more

Front Desk Agent

Royal Lahaina Resort
06.1998 - 08.2018
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Overview

28
28
years of professional experience

Education

Associate of Arts - Hotel Operation Management

Maui Community College
Maui, Hi
05.2002

Political Science

Northwestern University (PI)
Philippines
03.1996

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Engaging personality
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Handling difficult customers
  • Cash register operation
  • Hospitality service expertise
  • Professional appearance

Timeline

Waithelp

Royal Lahaina Resort
04.2018 - 04.2024

Bartender

Royal Lahaina Resort
05.2004 - Current

Front Desk Agent

Royal Lahaina Resort
06.1998 - 08.2018

Waithelp

Sheraton Maui Hotel
03.1997 - Current

Associate of Arts - Hotel Operation Management

Maui Community College

Political Science

Northwestern University (PI)
Domingo Julian Jr