Domingo Ramos Gonzales
Santa Clara,CA
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, and appointment scheduling. problem-solving, and multitasking, ensuring smooth operation of front desk activities.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Chateau Cupertino
Cupertino, California
11.2021 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Signed for packages, recorded deliveries and distributed to personnel.
- Handled incoming and outgoing mail and packages.
- Processed and distributed internal and external communications.
Cashier
Foothill produce
Los Altos, California
08.2017 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
Driver, Warehouse Orders
OnTrac
Milpitas, California
01.2024 - 08.2024
- Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
- Communicated customer orders accurately to warehouse staff for order fulfillment.
- Reviewed work orders to perform freight movement and deliveries.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Notified customers of delays to decrease calls to support.
Kitchen Prep Cook
Popeye's Restaurants
Santa Clara, California
10.2016 - 10.2019
- Prepared ingredients for meals according to recipes and menus.
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
- Stocked kitchen with necessary supplies such as seasonings, condiments, spices, and other ingredients.
- Tasted all prepared dishes to check flavor quality before serving.
- Complied with sanitation regulations while cleaning storing prepping and serving food items.
- Monitored freshness of food products to help reduce spoilage.
- Helped train and develop new talent.
Education
High School Diploma -
Santa Clara High School
Santa Clara, CA06-2017
Skills
- Mail distribution
- Guest Relations
- Customer Service
- Team Collaboration
- Fluent in English and Spanish
- Problem-solving skills
Timeline
Driver, Warehouse Orders
OnTrac
01.2024 - 08.2024
Front Desk Receptionist
Chateau Cupertino
11.2021 - Current
Cashier
Foothill produce
08.2017 - Current
Kitchen Prep Cook
Popeye's Restaurants
10.2016 - 10.2019
High School Diploma -
Santa Clara High School