Domini Zalud
North Fort Myers
Summary
Healthcare professional with over 20 years of experience in managing medical records and patient scheduling. Expertise in optimizing workflow and ensuring compliance with safety protocols, while developing high-performing teams in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Medical Records/Courier Supervisor
Radiology Regional
Fort Myers
10.2022 - Current
- Managed daily operations for Medical Records and Courier departments, coordinated workflow and assigned tasks to ensure accuracy and efficiency.
- Oversee the importing process for prior diagnostic images into the PACS system, ensuring 100% accuracy for radiologist review.
- Guaranteed all external image requests were fulfilled within a strict 72-hour turnaround time.
- Conducted staff interviews, training, and support while identifying operational issues and recommending process improvements.
- Adjust staffing and assignments to maintain workflow coverage and productivity.
- Addressed departmental concerns and provided hands-on support during high-volume periods to maintain service quality.
- Ensure compliance with safety protocols and maintain strict confidentiality of protected health information in accordance with HIPAA regulations.
Patient Scheduling Team Lead
Radiology Regional
Fort Myers
09.2018 - 10.2022
- Supervised team of scheduling associates, acting as primary contact for resolving complex scheduling conflicts and technical issues.
- Monitored individual productivity, providing real-time coaching and feedback to help team meet quality and service standards.
- Dynamically adjusted daily staff assignments to anticipate staffing needs and maintain constant coverage across multi-imaging center locations.
- Ensured high levels of scheduling accuracy while optimizing modality schedules to enhance patient throughput.
Patient Scheduler
Radiology Regional
Fort Myers
07.2013 - 09.2022
- Scheduled, canceled, and rescheduled patient imaging exams for multiple imaging centers, ensuring optimal patient flow in high-volume call center environment.
- Coordinated patient appointments through phone and fax requests from patients and referring physician offices, facilitating seamless communication.
- Maintained accuracy and high customer service standards while managing heavy daily call volume, contributing to overall patient satisfaction.
- Collected and processed accurate patient demographics and clinical information in accordance with exam protocols.
Education
Edison Community College
Fort Myers, FLMedical Terminology
Southern Technical College
Fort Myers, FLHigh School Diploma -
Fort Myers High
Fort Myers, FLSkills
- Medical records management
- Healthcare compliance
- HIPAA compliance
- Quality assurance
- Scheduling optimization
- Attention to detail
- Staff training
- Team leadership
- Problem solving
- Multitasking
- Time management
References
Available upon request
Timeline
Medical Records/Courier Supervisor
Radiology Regional
10.2022 - Current
Patient Scheduling Team Lead
Radiology Regional
09.2018 - 10.2022
Patient Scheduler
Radiology Regional
07.2013 - 09.2022
Edison Community College
Medical Terminology
Southern Technical College
High School Diploma -
Fort Myers High