Andrea Linn
Fraser,MI
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 29 years.
Overview
28
28
years of professional experience
Work History
Medical Receptionist/Medical Records Manager
Millman-Derr Center For Eye Care
10.1995 - Current
- Enhance patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamline appointment scheduling for improved patient flow and reduced wait times.
- Ensure accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Manage high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduce no-shows by implementing appointment reminder system through phone calls or text messages.
- Organize essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
High School Diploma -
Royal Oak Kimball High School
Royal Oak MI 06.1981
Skills
- Referral Verification
- Letter Preparation
- Medical Terminology
- HIPAA Compliance
- Records Management
- Electronic Medical Records
- Patient Scheduling
- Patient Registration
- Medical Records Management
- HIPAA Guidelines
- Front Desk Operations
- Telephone Etiquette
- Reminder Call
Timeline
Medical Receptionist/Medical Records Manager
Millman-Derr Center For Eye Care
10.1995 - Current
High School Diploma -
Royal Oak Kimball High School
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