Sarah Esque
New Smyrna Beach
Summary
Motivated professional offering Bachelor's Degree in Interdisciplinary General Studies with a minor in Health Service Administration from UCF. Holds insurance licenses 0220 and 0214 in the State of Florida. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist/ Medical Records
Palmer Chiropractic College Clinic
08.2012 - 05.2013
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
- Updated patient accounts and information on a daily basis.
- Managed incoming and outgoing calls for busy chiropractic clinic office.
- Communicated with patients via phone, email and in person to obtain information for planning patient appointments.
- Coordinated admission processes and prepared medical records and agreement packets.
- Handled and processed confidential patient information.
- Made new patient files and managed Records Department.
- Checked patients in and obtained payment at check out.
Receptionist/ Medical Records
Volusia Pediatrics
09.2010 - 09.2011
- Assisted in all areas of administrative work including data entry, receptionist duties, including check-in, check-out and co-pays.
- Specialized in file organization.
- Coordinated admission processes and prepared medical records and agreement packets.
- Handled, processed and distributed confidential patient information.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Prepared folders and maintained records of newly admitted patients.
- Updated patient accounts and information on a daily basis.
- Managed incoming and outgoing calls for busy medical office.
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
- Made referrals to specialist doctors and emailed or faxed relevant paperwork.
- Set up referral appointments and contacted parents with date and time of appointment.
- Arranged new patient physicals after requesting medical records from previous doctor.
Insurance Agent
Blake Thomas State Farm
01.2023 - 01.2024
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
Bachelor of Science - Interdisciplinary General Studies
University of Central Florida
Orlando, FL08.2021
Associate of Arts - Social and Human Sciences
Daytona State College
Daytona Beach, FL01.2009
Skills
- Referral verification
- Records management
- Front desk operations
- Telephone etiquette
- Records maintenance
- MS Office
- Customer service
- Communication
- Data entry
- Copay collecting
- Insurance pre-certifications
- Confidentiality
- Patient scheduling
- Multitasking
- Medical Terminology
- Organization and efficiency
Licenses
0220 General Lines (Property and Casualty)
0214 Life Including Variable Annuity
Timeline
Insurance Agent
Blake Thomas State Farm
01.2023 - 01.2024
Front Desk Receptionist/ Medical Records
Palmer Chiropractic College Clinic
08.2012 - 05.2013
Receptionist/ Medical Records
Volusia Pediatrics
09.2010 - 09.2011
Bachelor of Science - Interdisciplinary General Studies
University of Central Florida
Associate of Arts - Social and Human Sciences
Daytona State College