Vanessa Garcia
Arlington,TX
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
18
18
years of professional experience
Work History
Front Desk Medical Receptionist
Cano Health & Rehabilitation
3987 North Beltline Rd
01.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Maintained patient confidence by keeping patient records information confidential.
- Addressed discrepancies in medical coding promptly, liaising with relevant parties to rectify errors and maintain accurate billing information.
- Maintained patient charts and accurately recorded new information.
Education
Continuing Education
Arlington, TX05.2016
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Information documentation
- Payment Collection
- Office Administration
- Schedule Coordination
- Patient Relations
- Medical Billing
- Microsoft Office
- Mail Management
- Documentation
- Telephone Etiquette
- Front Desk Operations
- Medical Terminology
- HIPAA Guidelines
- Medical office administration
- Reminder calls
- Medical Records Management
- Electronic Medical Records
- Proficient in Software
- Inpatient Care
- Records Management
- EMR / EHR
- Referral Verification
- Records Maintenance
- Workflow Optimization
- Medical Charting
- Customer Service
- Computer Proficiency
- Medical Records Verification
- Data Entry
- Data Management
- Problem-Solving
- Patient Referral
Timeline
Front Desk Medical Receptionist
Cano Health & Rehabilitation
01.2006 - Current
Continuing Education