DOMINIC A. GABRI
Piscataway,New Jersey
Summary
Dynamic customer service professional with a proven track record at TARGET, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in training and mentoring, I leverage my expertise in inventory management and communication to drive operational efficiency and foster a positive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
MAGGIANO'S
Bridgewater, NJ
05.2025 - Current
- Manages the flow and seating of dining guests, consistently maintaining a positive first impression and balancing server sections to maximize efficiency and service standards.
- Proactively resolves guest inquiries and addresses immediate customer service issues, applying conflict resolution and service recovery skills to ensure high-quality dining experiences.
Customer Service Advocate
TARGET
South Plainfield, NJ
05.2021 - Current
- Coached and mentored peers in customer service protocols, resulting in a 20% increase in customer satisfaction scores and demonstrating strong communication and problem-solving abilities.
- Led teams in complex problem-solving situations, sustaining operational flow with 99% efficiency and minimizing disruptive downtime.
- Developed comprehensive cross-functional knowledge across all store departments over three years to become a versatile resource for management and peer training.
Education
Bachelor of Arts - Labor Studies and Employment Relations, Human Resources
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY
New Brunswick, NJ05.2027
Skills
- Customer Relations
- Conflict Resolution
- Team Leadership
- Inventory Management
- Training & Mentoring
- Microsoft Word
- Microsoft Powerpoint
- MS Java
- MS HTML
Leadership And Involvement
- ALPHA, Rutgers University New Brunswick, Member, Engaged with various corporate representatives for networking and professional skill development.
- Freshman Seminar Mentor, 09/21, 06/23, Developed and delivered daily informative lessons to high school students, focusing on successful navigation and college preparation strategies.
Community Service
- Robert Wood Johnson Safety Ambassador, Volunteered across New Jersey, supporting safety initiatives with a network of over 400 members., Created and led weekly lesson plans for elementary students on topics of safety.
- Soup Kitchen Elijah's Promise, Lead Food Drives, Directed food drive events alongside a team of ten members, serving over two thousand unfortunate people.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Seal of Biliteracy
Timeline
Host
MAGGIANO'S
05.2025 - Current
Customer Service Advocate
TARGET
05.2021 - Current
Bachelor of Arts - Labor Studies and Employment Relations, Human Resources
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY