Dominic Allen
Spokane,WA
Summary
I'm a results-driven assistant store manager with a proven track record in enhancing customer service and operational efficiency. Experience in team training, inventory management, and data analysis to drive sales and promote a positive customer experience.
I'm looking for a career, and I prefer to work with my hands. I don't have experience in plumbing, but I'm very determined and diligent, and would love to learn the trade that doesn't get enough praise.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
07.2023 - Current
- Led daily store operations, ensuring optimal inventory management and customer service excellence.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Analyzed sales data to identify trends, driving strategic decisions for promotions and merchandising.
- Developed and implemented operational procedures that improved workflow efficiency and reduced costs.
- Maintained compliance with safety standards and company policies, fostering a secure work environment.
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Oversaw stock levels, ensuring timely replenishment of high-demand products to meet customer needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Window Technician
Cascade Windows
01.2022 - 07.2023
- Conducted quality inspections on completed installations for accuracy and performance.
- Implemented process improvements that increased workflow efficiency during installations.
- Continuously met project deadlines by allocating resources efficiently among simultaneous assignments without sacrificing quality.
- Supported fellow technicians in troubleshooting difficult situations, fostering a cohesive team environment conducive to success.
- Maintained a clean and organized workspace, minimizing potential hazards and promoting safe working conditions.
Roofer
Icon Roofing
10.2020 - 01.2022
- Conducted quality inspections of completed roof installations for compliance with standards.
- Implemented process improvements, enhancing workflow efficiency on job sites.
- Resolved on-site issues through effective problem-solving and teamwork strategies.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
Supervisor
Taco Time
12.2018 - 10.2020
- Oversaw daily operations to ensure efficient service and compliance with quality standards.
- Trained and mentored team members in customer service protocols and food safety guidelines.
- Implemented workflow improvements that enhanced order accuracy and reduced wait times.
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
Head Dishwasher
Longhorn Barbecue
08.2017 - 12.2018
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation standards.
- Maintained organized dishwashing station for efficient workflow during peak hours.
- Collaborated with kitchen staff to facilitate timely service and minimize delays.
- Handled cleaning chemicals safely and adhered to safety protocols consistently.
Education
High School Diploma -
West Valley High School
Spokane Valley, WANo Degree -
Eastern Washington University
Cheney, WASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
NAPA Auto Parts - Genuine Parts
07.2023 - Current
Window Technician
Cascade Windows
01.2022 - 07.2023
Roofer
Icon Roofing
10.2020 - 01.2022
Supervisor
Taco Time
12.2018 - 10.2020
Head Dishwasher
Longhorn Barbecue
08.2017 - 12.2018
High School Diploma -
West Valley High School
No Degree -
Eastern Washington University