Analyzed customer data to identify trends and enhance service delivery.
Developed management reports to support strategic decision-making processes.
Collaborated with teams to streamline workflows and improve operational efficiency.
Assisted in supervising sales gallery front desk operations.
Sales Tour Coordinator
Breckenridge Grand Vacations
Breckenridge, Colorado
12.2024 - 02.2026
Managed daily tour coordination for owners and guests, improving overall engagement.
Supported front desk operations at sales gallery, ensuring smooth daily functions.
Delivered insights to sales managers regarding agent scheduling requirements.
Worked with booking teams to optimize tour scheduling policies for efficiency.
Sales Associate
SunLogic
Breckenridge, Colorado
07.2023 - Current
Boosted sales revenue by establishing strong customer relationships and suggesting suitable products.
Guided customers in product selection, enhancing their shopping experience with tailored recommendations.
Operated point-of-sale system to process transactions efficiently.
Managed inventory levels and organized stock to ensure availability and accessibility of products in sales area.
Mountain Safety Attendent
Breckenridge Ski Resort
Breckenridge, Colorado
11.2022 - 05.2023
Monitored guest safety and compliance on ski slopes and facilities.
Conducted regular safety inspections of equipment and skiing areas.
Coordinated with ski patrol to ensure swift rescue operations.
Assisted in emergency response procedures during incidents or accidents.
Mountain Activities Attendant
Breckenridge Ski Resort
Breckenridge, Colorado
06.2022 - 09.2022
Conducted safety checks on all equipment before each activity.
Instructed guests on Alpine Coaster rules and procedures to ensure safety and enhance experience
Welcomed customers to the venue with a friendly demeanor and provided information on activities and events to foster engagement and satisfaction
Scanning Team Lead
Breckenridge Ski Resort
Breckenridge, Colorado
12.2021 - 05.2022
Trained and mentored team members on safety protocols and service standards.
Fostered teamwork through regular meetings and open communication channels.
Resolved guest inquiries and complaints with professionalism and efficiency.
Owner
Pressure Washing Unlimited
Bear, Delaware
02.2018 - 05.2021
Implemented marketing strategies to attract new clients and retain existing ones.
Managed daily operations for pressure washing services and client interactions.
Scheduled appointments and coordinated logistics for service delivery.
Foreman
Final Touch Construction Services
Bear, Delaware
06.2016 - 05.2021
Fostered relationships with clients, subcontractors, and suppliers to facilitate seamless project execution.
Coordinated work schedules and communicated tasks to enhance team alignment and project flow.
Trained new employees on equipment usage and safety procedures to maintain compliance and safety standards.
Education
Bachelor of Science - Business Management
Wilmington University
New Castle, DE
01-2021
Skills
Customer relationship management
Product knowledge
Point-of-sale operation
Sales forecasting
Retail merchandising
Inventory management
Data analysis
Tableau
Tour Coordination
Affiliations
Aspire Cohort Participant
Relevant Course Work
Strategic Management: Gathered information on companies and their respective industries to create reports that consisted of; SWOT analysis, financial analysis, and business recommendations.
Operations and Systems Management: Studied how companies use new technology to communicate, problem solve, and make important operational decisions.