Dominic Brackney
Louisville,Kentucky
Summary
Dynamic operations supervisor with a proven track record at UPS Freight, excelling in team leadership and customer service. Enhanced operational efficiency through strategic task delegation and conflict resolution, achieving high customer satisfaction. Committed to fostering team development and maintaining safety standards, while adapting to evolving business needs.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
UPS Freight
08.2023 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Tug Driver
UPS Freight
06.2022 - 08.2023
- Increased safety standards with strict adherence to maritime regulations and guidelines.
- Contributed to a reduction in workplace accidents by prioritizing safe working practices at all times.
- Improved communication between team members by implementing clear and concise communication strategies during towing operations.
Sales Associate
American Eagle
08.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Business
Southern High-school
Louisville, KY05.2021
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Goal setting
- Budget planning
- Task delegation
Timeline
Supervisor of Operations
UPS Freight
08.2023 - Current
Tug Driver
UPS Freight
06.2022 - 08.2023
Sales Associate
American Eagle
08.2020 - 09.2021
Business
Southern High-school
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