Summary
Overview
Work History
Skills
Websites
State
References
Timeline
Generic

Dominic DeMarco

Shingle Springs,CA

Summary

With 10 years of experience in the Technology solutions industry, I bring a unique blend of technical expertise and customer-facing experience to drive revenue growth and ensure customer success. Committed to developing innovative solutions that meet the evolving needs of customers from every industry. Excited to establish Spot AI as a video management powerhouse by delivering the best Customer Success experience that builds trust and lifts revenue.

Overview

11
11
years of professional experience

Work History

Sr Sales Engineer

Doodle Labs
Marina Del Rey, California
04.2023 - Current
  • Managed customer relations and provided technical expertise to drive product recommendations, pre-sales support, and post-sales assistance. Contributed to closing sales worth over $5 million, with $4 million achieved in the current fiscal year.
  • Represented Doodle Labs, demonstrating the company's radio solutions at customer-facing events including trade shows and webinars.
  • Provided technical training on RF network best practices, IP network configurations, and solutions for unmanned systems and robotics customers.
  • Worked closely with C-Level executives and key engineering teams to help customers integrate Doodle Labs solutions with their own systems, providing support during the design-in and demonstration process to allow customer success.
  • Took charge of customer onboarding procedures including testing, evaluation, tracking updates, and providing prompt assistance. Resulting in sustained orders and revenue generation from top 10 drone companies in the commercial and defense space.

Sales Engineer

TrellisWare Technologies
San Diego
04.2019 - 04.2023
  • With almost four years of experience at TrellisWare, I have established a solid reputation and maintained strong relationships by providing top-notch sales support to global military and commercial customers
  • Utilized LinkedIn to increase brand awareness and generate leads, resulting in 30,000+ impressions and successful acquisitions of new business over the last 12 months
  • Contributed to technical marketing collateral by attending industry tradeshows and presenting product demos to current/potential customers
  • Collaborated cross-functionally with B-Level/D-Level executives to refine marketing, customer engagement, and product demonstration strategies, leading to sustained improvements in customer satisfaction and retention rates
  • Provided comprehensive technical support to high-importance customers by leading pre-sales conversations, delivering post-sales support, and offering valuable feedback to the Field Test Team and Product Development Team
  • Created comprehensive training slides and transformed them into a marketable product for new offerings, featuring both three-day and five-day programs
  • To date, the product has generated over $420,000 in training sales since its launch in 2021.

Electronics Technician / Tactical Communicator

US NAVY/ Tactical Communications Command - One
San Diego
06.2013 - 06.2019
  • As a Tactical Communications Specialist, deployed twice with Seal Team 1 and Seal Team 3
  • Established trust by expertly managing communications hardware and software, enabling diverse teams to succeed in challenging conditions
  • Coordinated and executed Joint Operations Command setup/breakdown with 16 million dollar RF/IP networking systems in Iraq for Operation Inherent Resolve
  • Upgraded and distributed over 8 million dollars in satellite equipment for Northern Iraq
  • Functioned as a network support engineer and RF lead for over 200 people, managing C4ISR feeds, network security, and customer ticket support
  • Demonstrated expertise in the loading/configuring ATAK devices, Ruggedized Laptops, Satellite Communications (SDN), and Program of Record (PoR) radio products
  • Managed and maintained high-security communications systems, ensuring seamless operations and supporting critical missions.

Skills

  • Sales Planning - Strong understanding of Pipeline management
  • Relationship Building - Strong interperonsal skills, with customers
  • Teamwork and Collaboration - Ability to work with any team member at every level to make sure we close business
  • Pre/Post Sales Support: Technical sales, customer engagement, and troubleshooting
  • Networking - Strong background IP Mesh Radio field supporting layer 2 and layer 3 transport
  • Video Management - Understanding of video format/codex and
  • Video Management Systems & GUIs: Skilled in configuring and optimizing video management systems and web GUIs for seamless video data operations, with a focus on prioritizing traffic in unmanned systems

State

CA

References

References available upon request.

Timeline

Sr Sales Engineer

Doodle Labs
04.2023 - Current

Sales Engineer

TrellisWare Technologies
04.2019 - 04.2023

Electronics Technician / Tactical Communicator

US NAVY/ Tactical Communications Command - One
06.2013 - 06.2019

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Dominic DeMarco