Summary
Overview
Work History
Education
Skills
Timeline
Highest Sales Ever Recorded
Generic

Dominic Dilisio

Valley Center,CA

Summary

Dynamic professional with over 25 years of expertise in client relations and financial transactions, recognized for excellence in service and performance. Proven fiscal specialist awarded Employee of the Month at Lithia Chevrolet, celebrated for record-breaking sales at Subway, and recipient of the prestigious Super Fireball Award from AFLAC. Exceptional team leadership skills and a 100% success rate in problem resolution demonstrate a commitment to driving results. Consistently acknowledged for maintaining a positive attitude and enthusiasm, fostering a collaborative and motivating work environment.

Overview

20
20
years of professional experience

Work History

Transportation Driver

Uber And Lyft
01.2019 - Current
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
  • Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
  • Enhanced customer satisfaction by providing timely and professional transportation services.
  • Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
  • Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
  • Maintained excellent safety record with strict adherence to company policies and regulations.
  • Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.

Route Sales Merchandiser

La Tortilla Factory
08.2017 - 10.2017
  • Responsible for the relationship, sales growth, and service of all assigned retail account stores
  • Ownership of all route activity, including but not limited to, emergency response to customers needs (i.e., product delivery and merchandising)
  • Interacts with internal and external customers with a high degree of professionalism and courtesy
  • Build relationships/rapport with store personnel - know receivers and managers by name
  • Effectively communicates all promotional activity and pricing changes to assigned accounts
  • Seek and pursue selling opportunities at assigned retail accounts
  • Maximize and utilize available selling areas, seeking additional selling space, including schematic development
  • Maintains all signage, POS, and shelf tags and process requests as needed
  • Maintains consistency of service and dependability
  • Deliver products orders as required insuring proper in-stock inventories
  • Faces forward all products distributed by La Tortilla Factory
  • Stock merchandise at all assigned accounts using proper rotation techniques to ensure product freshness, out of date product to be properly credited and disposed of

Department Lead/Café Food Service

Bristol Farms
08.2014 - 08.2017
  • Department Lead for Amazon Prime Now shopping service inside Bristol Farms.
  • Responsibilities included scheduling, planning, and organization of the Prime Now department.
  • Shop incoming customers orders in a timely and efficient manner, paying close attention to perishables, then preparing orders for pickup by Prime Now drivers.
  • In the café, I cooked and prepared hot item foods for the buffet, including fresh whole turkeys and brisket, cooked rotisserie chickens, making whole pizzas from scratch, making fresh deli sandwiches, serving service deli items, including various sliced meats and salads.
  • Responsible for daily cleanliness, including complete sanitization of slicers and all equipment used throughout the day.

Transportation Driver

Uber
02.2014 - 08.2014
  • Meet passengers at desired location, then provide transportation to desired destination.

Drivers Helper (seasonal)

UPS
12.2013 - 12.2013
  • Load and unload trucks, vans, or automobiles.
  • Verify the contents of inventory loads against shipping papers.
  • Assist primary driver/operator of company vehicle with readiness and efficiency of the delivery of various parcels and packages.

Picker/Sorter (seasonal)

AMAZON WAREHOUSE
06.2013 - 11.2013
  • In charge of the discovery and scanning of merchandise to be delivered to customers.
  • Responsible for the programming, maintenance, and efficiency of handheld scanner.
  • Responsible for placing merchandise into totes and assuring totes do not exceed 50 pounds.

Actor/Entertainer

SELF
02.2012 - 11.2013
  • Study and rehearse roles from scripts in order to interpret, learn and memorize lines, stunts, and cues as directed.
  • Portray and interpret roles, using speech, gestures, and body movements in order to entertain, inform, or instruct radio, film, television, or live audiences.
  • Worked in movies, television, and radio as both actor, producer, executive producer, and production assistant.

Delivery Driver

PIZZA HUT
04.2010 - 02.2012
  • Collect money from customers, make change, and record transactions on customer receipts.
  • Listen to and resolve customers' complaints regarding products or services.
  • Inform regular customers of new products or services and price changes.
  • Responsible for excellence in customer service in both phone orders and in-store sales.
  • Responsible for all cash in cash register and cash directly handed to me by customer on deliveries.

Insurance Agent/Producer

AFLAC
10.2008 - 02.2010
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
  • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
  • Customize insurance programs to suit individual customers, often covering a variety of risks.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Calculate premiums and establish payment method.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Contact underwriter and submit forms to obtain binder coverage.
  • Confer with clients to obtain and provide information when claims are made on a policy.
  • Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Sales Provider

LITHIA CHEVROLET OF SOUTH ANCHORAGE
09.2006 - 10.2008
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.

Restaurant Gen. Manager

SUBWAY OF ALASKA
08.2005 - 08.2006
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
  • Establish and enforce nutritional standards for dining establishments based on accepted industry standards.

Education

High School Diploma -

EL CAPITAN HIGH SCHOOL
Lakeside, CA
06.1989

Journalism

UNIVERSITY OF OKLAHOMA
Norman, OK

Skills

  • Restaurant Management
  • Insurance Sales
  • Employee Evaluation
  • Order Picking
  • Writing Skills
  • Route planning

Timeline

Transportation Driver

Uber And Lyft
01.2019 - Current

Route Sales Merchandiser

La Tortilla Factory
08.2017 - 10.2017

Department Lead/Café Food Service

Bristol Farms
08.2014 - 08.2017

Transportation Driver

Uber
02.2014 - 08.2014

Drivers Helper (seasonal)

UPS
12.2013 - 12.2013

Picker/Sorter (seasonal)

AMAZON WAREHOUSE
06.2013 - 11.2013

Actor/Entertainer

SELF
02.2012 - 11.2013

Delivery Driver

PIZZA HUT
04.2010 - 02.2012

Insurance Agent/Producer

AFLAC
10.2008 - 02.2010

Sales Provider

LITHIA CHEVROLET OF SOUTH ANCHORAGE
09.2006 - 10.2008

Restaurant Gen. Manager

SUBWAY OF ALASKA
08.2005 - 08.2006

Journalism

UNIVERSITY OF OKLAHOMA

High School Diploma -

EL CAPITAN HIGH SCHOOL

Highest Sales Ever Recorded

At Subway, I was recognized with the award of Highest Sales Ever Recorded for my store twice in a row. 

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Dominic Dilisio