Dominic Donovan
Orlando,FL
Summary
Dedicated and customer-focused server with 13 years of experience in the hospitality industry and 5 years management. Proven ability to provide exceptional service by anticipating guest needs and delivering prompt and accurate assistance. Skilled in maintaining a positive attitude in high-pressure environments, ensuring a memorable dining experience for patrons. Possess strong communication and teamwork abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Universal Studios - NBC Sports Bar And Brew
11.2021 - Current
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Increased sales significantly by upselling products to customer.
- Achieved personal growth through character building.
Server
Miller's Ale House
09.2020 - 01.2022
- Cash handling, adapted change in POS system
- Built warm, hospitable relationships with regularly returning guests.
- Stepped up multiple times to be a shift leader
Head Bartender
Ruby Tuesday
04.2019 - 03.2020
- Trained and oversaw bartenders, sharpening their craft.
- Maintained strong communication with management
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
Catering Manager
Chef Brothers Custom Catering
10.2014 - 07.2019
- Took pride in my commitment to quality, creativity, and professionalism for a wide range of events, weddings, private parties
- Strengthening my work ethic overall in teambuilding
- Maintaining high standards ensuring seamless event delivery
Education
Associate of Arts - Business
Valencia College
Orlando, FL01.2025
High School Diploma -
Coral Springs High School
Coral Springs, FL05.2014
Skills
- Leadership
- Customer Service
- Sales and Marketing
- Interpersonal Communication
- Professionalism
- Critical-Thinking
- Time-Management
- Task-Prioritization
- Problem-Solving
- Computer skills
- Team Building
Certification
- Adobe Certification
- Microsoft Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Universal Studios - NBC Sports Bar And Brew
11.2021 - Current
Server
Miller's Ale House
09.2020 - 01.2022
Head Bartender
Ruby Tuesday
04.2019 - 03.2020
Catering Manager
Chef Brothers Custom Catering
10.2014 - 07.2019
Associate of Arts - Business
Valencia College
High School Diploma -
Coral Springs High School
- Adobe Certification
- Microsoft Certification
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