Dominic Filardo
Ally Financial, DFS
Brentwood,CA
2027
years of professional experience
Dynamic professional with extensive experience in account management and client partnership development. Known for strategic initiative creation and cross-functional collaboration, resulting in enhanced client satisfaction and improved sales performance.
Work History
Sr. Account Executive
4 Years 1 Month- Cultivated strong client relationships through proactive communication to include C suite down to Title clerk level
- Managed big dealer group portfolios, ensuring alignment with client objectives
- Developed in conjunction with DOS strategic account plans that enhanced volume and improved client partnerships
- Collaborated with cross-functional teams resulting in DP&S conquest
Associate, Dealer Relationship Manager
1 Year 2 Months- Cultivated strong relationships with 13 Retail partners to enhance customer satisfaction and loyalty.
- Analyzed dealer performance data to identify along with OEM (Subaru Motors) partners opportunities for growth and improvement.
- Developed training programs for dealers, improving sales techniques and product knowledge.
Assistant Vice President, Regional Account Manager
- Led cross-functional teams to streamline dealer services processes and enhance operational efficiency for multi state dealerships.
- Developed strategic initiatives to improve customer satisfaction and retention rates in dealer finance solutions.
- Analyzed market trends with the Lithia Auto Group to identify growth opportunities within the automotive financing sector.
- Collaborated as the liaison with Lithia senior management to align business objectives with departmental goals and performance metrics.
First Sergeant
22 Years- Self-motivated, with a strong sense of personal responsibility. served 3 Tours in Operation Enduring freedom to include 1 tour in CONUS
- Worked effectively in fast-paced environments, unit was a medevac squadron- qualified as a launch and recovery officer for Black Hawk, C130, C141, KC 10 and C17 airframes
- Skilled at working independently and collaboratively in a team environment. Responsible for the Morale and welfare of over 100 plus enlisted men and women
- Proven ability to learn quickly and adapt to new situations. Completed Anti Terrorism school
- Fluent in Tagalog, conversational German - read and write
Vice President of Sales and Marketing
- Developed and executed comprehensive sales strategies to enhance market presence
- Led cross-functional teams to align marketing initiatives with business objectives, worked with wealth management to support high net dealer principals
- Analyzed market trends and competitor activities to inform strategic decision-making.
- Responsible for 6 direct reports
Account Manager
- Managed multi state dealer accounts, ensuring timely communication and resolution of held offerings
- Developed and maintained strong relationships with dealers to enhance service satisfaction.
- Analyzed dealers Cash Management financial products to provide tailored solutions for clients' needs.
- Collaborated with cross-functional teams to implement account strategies and improve efficiency.
Area Sales Manager
- Developed and executed sales strategies to increase market share across assigned territories.
- Trained and mentored team members on product knowledge and sales techniques.
- Analyzed market trends to identify new business opportunities and drive revenue growth.
- Collaborated with cross-functional teams to enhance customer satisfaction and retention rates.
Manager
- Led daily operations to enhance customer service delivery and satisfaction.
- Streamlined workflow processes, resulting in improved efficiency across departments.
- Managed team performance of 8 direct reports through regular feedback and targeted training initiatives.
- Implemented new banking software, increasing transaction accuracy and speed.
Assistant Vice President, Business Develop Mgr
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention rates resulting in being recognized in Presidents Club.
- Analyzed market trends to inform business development strategies and drive revenue growth.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
Assistant Credit Manager
- Assisted in evaluating credit applications for accuracy and compliance with company policies.
- Collaborated with senior management to streamline credit approval processes, enhancing operational efficiency.
- Reviewed customer financial statements to assess creditworthiness and mitigate risk exposure.
- Maintained accurate records of credit transactions using industry-standard software systems.
- Represented the company when securing needed capital
Credit and Customer Relations Supervisor
- Supervised customer service team, ensuring high-quality service delivery and issue resolution.
- Developed branch training programs to enhance staff performance and improve customer interactions.
- Analyzed customer feedback, identifying trends to inform process improvements and enhance satisfaction.
- Completed SEIT training program and started on the Analyst program going from level 6 to 7 requiring rotation to Detroit exec office.
Education
Master of Arts - Business Administration And Management
Bachelor of Arts - Pre Law History
No Degree - First Sergeants Academy
No Degree - Anti Terrorism
No Degree - Arimanship
Skills
Client relationship management
Relationship building
Team collaboration
Sales quota achievement
Languages
German
Elementary
Timeline
Sr. Account Executive
Ally Financial, DFS
06.2022 - CurrentRead More
Associate, Dealer Relationship Manager
Subaru Motors Finance
03.2021 - 05.2022Read More
First Sergeant
Unites States Air Force
03.1993 - 03.2015Read More
Assistant Vice President, Regional Account Manager
US Bank Dealer Services
2015 - 2021Read More
Vice President of Sales and Marketing
Mechanics Bank
2011 - 2015Read More
Account Manager
Bank of the West Dealer Services
2008 - 2010Read More
Area Sales Manager
Wells Fargo Dealer Services
2006 - 2007Read More
Manager
Fireside Bank
2004 - 2006Read More
Assistant Vice President, Business Develop Mgr
WFS Financial
1997 - 2004Read More
Assistant Credit Manager
Long Beach Acceptance Corporation
1996 - 1997Read More
Credit and Customer Relations Supervisor
GMAC
1990 - 1995Read More
Saint Mary's College of California
Bachelor of Arts from Pre Law History
Read More
National University
Master of Arts from Business Administration And Management
Read More
US Airforce First Sergeants Academy
No Degree from First Sergeants Academy
Read More
US Air Force Anti Terrorism Level 2 Course
No Degree from Anti Terrorism
Read More
US AirForce Senior Leadership Academy
No Degree from Arimanship
Read More