Dominic Giachetti
Las Vegas,NV
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Asset Protection Associate
Wal-Mart Supercenter
01.2020 - 11.2023
- Controlled reduction of loss inventory by protecting company assets
- Patrolled store departments to check for suspicious activities
- Contacted local authorities and apprehended shoplifters
- Checked CCTV for evidence of shoplifting
- Kept patrons and employees safe and from criminal activity
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention
- Wrote reports for internal and external crime, burglary or theft
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
Frontend Team Lead
Wal-Mart Supercenter
10.2020 - 01.2021
- Managed schedules, accepted time off requests and found coverage for short shifts
- Trained new team members by relaying information on company procedures and safety requirements
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Built positive relationships with customers to increase repeat business
- Quickly and accurately counted drawers at start and end of each shift
- Monitored areas for security issues and safety hazards
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration
- Kept orderly and accurate accounting records by monitoring sales documentation
- Submitted reports to senior management to aid in business decision-making and planning.
General Merchandise Support Manager
Wal-Mart Supercenter
01.2020 - 01.2021
- Recruited, managed and motivated all members retail team to give every guest positive and memorable experiences
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Motivated employees to success and pointed out areas of improvement
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Mentored new sales associates to contribute to store's positive culture
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Marked-down clearance items and relocated merchandise to proper store areas
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
OnLine Pickup Department Manager
Wal-Mart Supercenter
08.2019 - 01.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Developed empowering employee culture focused on equipping employees to independently meet customer needs
- Analyzed and interpreted store trends to facilitate planning
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Communicated with managers of other departments to maintain transparency
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Managed online metrics and made recommendations for continued improvement and optimization.
Electronics Department Manager
Walmart Supercenter
03.2019 - 08.2019
- Trained team members in successful strategies to meet operational and sales targets
- Mentored new sales associates to contribute to store's positive culture
- Marked-down clearance items and relocated merchandise to proper store areas
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Customer Service Manager
Walmart Supercenter
04.2017 - 03.2019
- Managed work flow to exceed quality service goals
- Strong leader of customer support staff
- Trained staff on operating procedures and company services.
Die Cutter Operator
Sonderen Packaging
04.2015 - 07.2017
- Produced high quality finished printed material in a timely and efficient manner
- Maintained register during the make-ready and productions processes
- Adjusted press during production runs to maintain specific registration and color densities
- Examined job orders to determine quantity, stock specifications, colors and special cutting instructions
- Logged, trafficked and updated projects in job management software.
Maintenance Supervisor
City of Spokane Parks Department
02.2014 - 03.2015
- Logged detailed and thorough records of maintenance performed
- Served as first responder for all facility and equipment issues
- Ran chemical tests on systems and adjusted chemical balances as needed
- Submitted work orders to the manager on duty
- Cleared clogged drains and replaced defective parts such as valves, faucets and fixtures.
Sales Associate/Cashier
Walmart Supercenter
02.2006 - 02.2013
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule
- Answered customer questions regarding store merchandise, department information and pricing
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Conferred with store managers to obtain information about customer needs and preferences.
Banquet Server
Northern Quest Resort & Casino
10.2004 - 02.2006
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Developed and maintained positive working relationships with others to reach business goals.
Prep Cook / Dietary Aide
ManorCare Health Services-Spokane
06.2002 - 02.2006
- Prepare breakfast lunch and dinner meals for residents
- Serve residents of the facility each meal and clean up dishes and wash them to get them ready for the next meal
- Maintain a cleanly work environment in accordance with the health department for food service.
Education
High School Diploma -
Shadle Park High School
Spokane, WA01.2002
Skills
- Exceptional interpersonal communication
- Skilled trainer
- Excellent time management skills
- Effective problem solver
- Effective workflow management
- Adherence to high customer service standards
- Inventory control
- Shrinkage Reduction
- Prevention of Criminal Activity
- CCTV Monitoring
- Physical Apprehensions
- Flexible & Adaptable
- Self-motivated professional
References
References available upon request.
Timeline
Frontend Team Lead
Wal-Mart Supercenter
10.2020 - 01.2021
Asset Protection Associate
Wal-Mart Supercenter
01.2020 - 11.2023
General Merchandise Support Manager
Wal-Mart Supercenter
01.2020 - 01.2021
OnLine Pickup Department Manager
Wal-Mart Supercenter
08.2019 - 01.2020
Electronics Department Manager
Walmart Supercenter
03.2019 - 08.2019
Customer Service Manager
Walmart Supercenter
04.2017 - 03.2019
Die Cutter Operator
Sonderen Packaging
04.2015 - 07.2017
Maintenance Supervisor
City of Spokane Parks Department
02.2014 - 03.2015
Sales Associate/Cashier
Walmart Supercenter
02.2006 - 02.2013
Banquet Server
Northern Quest Resort & Casino
10.2004 - 02.2006
Prep Cook / Dietary Aide
ManorCare Health Services-Spokane
06.2002 - 02.2006
High School Diploma -
Shadle Park High School