Dominic Gonzalez
Dallas,TX
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
6
6
years of professional experience
Work History
Senior Operations Manager
The Hertz Corp
Dallas, TX
11.2020 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created reports on key performance indicators to track progress against objectives.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements regularly to ensure budget targets are met.
- Provided strategic recommendations to supervisors regarding new or modified company practices.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
- Delegated work to staff, setting priorities and goals.
Outbound Call Center Agent
Holiday Inn Club Vacations Resort
Arlington, TX
01.2020 - 03.2020
- Provided timely feedback to supervisors on call volume and quality performance.
- Upsold products when appropriate to meet customer needs.
- Maintained updated knowledge of product features, benefits, pricing plans and warranties offered by the company.
- Delivered high levels of customer service in accordance with corporate standards.
Logistics Coordinator
U.S. Silica
Monahans, TX
05.2018 - 11.2019
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
GED -
Hobbs High School
Hobbs, NM07-2011
Skills
- Strategic Planning
- Technology Integration
- Goal Attainment
- Facility Management
- Operations Management
- Financial Oversight
- Customer Retention
- Customer Service Management
- Quality Assurance
Languages
Spanish
Limited
Timeline
Senior Operations Manager
The Hertz Corp
11.2020 - Current
Outbound Call Center Agent
Holiday Inn Club Vacations Resort
01.2020 - 03.2020
Logistics Coordinator
U.S. Silica
05.2018 - 11.2019
GED -
Hobbs High School