Dominic GRISBY

Answered calls from colleagues, customers, and third parties to address various issues.

Guided colleagues in understanding pay details, including payslips and time cards.

Clarified company policies and provided technical system navigation support for Macy's Inc.

Handled sensitive information confidentially while ensuring necessary updates were communicated.

Assisted third parties with resource guidance for vendor collaboration with Macy's.

Facilitated employment verification requests through designated channels for Macy's Inc.

Directed customers to appropriate outlets for compliments or complaints regarding experiences.

Supported location management by addressing hiring, onboarding, and workplace concerns

Documented employee concerns related to harassment, discrimination, and unprofessional behavior of colleagues and management.

Deescalated elevated callers by clarifying procedures and processes regarding their issues.

Assisted with training new employees on our processes and setting them up for success

• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.

• Managed opening a new store and preparing all kitchen aspects that go along with it, including hiring, training new employees, budgeting, setting up order guides, and making sure the kitchen had the tools and utensils it needed to open.
• Worked closely with sales representatives to get products on time
• Fully in charge of scheduling employees, ensuring that labor costs were met
• Worked closely with employees to train and develop them in ways that benefited them and the company
• Keep employees motivated and productive in stressful or slow times
• Engaged in weekly meetings with the other managers in the store and the operations manager to keep them up to date with weekly food costs and effective ways to benefit the store
• Trained and mentored kitchen staff, fostering a collaborative team environment.
• Streamlined workflow processes, increasing kitchen productivity during peak service hours.

• Worked as one of the primary roles in the kitchen, running shifts, and training new employees
• Ensured proper staffing for busy nights
• Reinforced employee's understanding of kitchen positions and company policies
• Placed product orders and controlled labor goals
• Worked as the acting kitchen manager at the beginning of the Covid-19 pandemic, as it was a tough staffing time and all of the primary managers were shifted to other stores