Dominic Iocca
Portage,MI
Summary
Professional and reliable Sales Representative with 23 years of experience in Management, Customer Service and Sales across different Industries. I am hard working, goal oriented and have a certain patience for listening to customers and efficiently moving them along in the process to end goal with the highest level of satisfaction.
Overview
22
22
years of professional experience
Work History
Mobility Specialist
Freedom Motors USA
03.2019 - Current
- Raised West Coast Regional Sales by 46% within my first year
- Continued growth of 22% year over year
- 2X Million Producer
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Most Importantly, helped people find their Independance.
Delivery Technician- Management
Carelinc Medic
07.2010 - 03.2019
- Followed corporate procedures to maintain company and customer data confidentiality.
- Delivered, setup and installed in home DME equipment.
- Serviced maintained and stocked Multiple nursing home facilities.
- Moved on to customer service in the branch location.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Automotive Sales Consultant
4 Dealerships Over 8 Years/ Ask For Details
10.2001 - 11.2009
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
Education
Interior Design
Harrington School of Design
Chicago, ILHigh School Diploma -
Catholic Central Hight School
Grand Rapids06.1999
Skills
- Goal Setting
- Performance Evaluation
- Pipeline Management
- Account Management
- Product Knowledge
- Conflict Management
- Workload Management
- Decision-Making
- Customer Service
- Problem-Solving
- Customer Relations
- Cross-Selling and Up-Selling
Timeline
Mobility Specialist
Freedom Motors USA
03.2019 - Current
Delivery Technician- Management
Carelinc Medic
07.2010 - 03.2019
Automotive Sales Consultant
4 Dealerships Over 8 Years/ Ask For Details
10.2001 - 11.2009
Interior Design
Harrington School of Design
High School Diploma -
Catholic Central Hight School
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