Dominic Jones
Fort Smith,AR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Service Level 1
National American Red Cross
07.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Associate of Science - Accounting And Finance
University of Phoenix
Tempe, AZHigh School Diploma -
Coyle High School
Coyle, OK05.1991
Skills
- Telephone Etiquette
- Computer Troubleshooting
- Customer Satisfaction
- Closing Sales
- Calm and Professional Under Pressure
- Call Center Operations
- Active Listening
- Customer Service
Timeline
Service Level 1
National American Red Cross
07.2021 - Current
Associate of Science - Accounting And Finance
University of Phoenix
High School Diploma -
Coyle High School
Similar Profiles
Kylie SaponeKylie Sapone
Mobile Collections Supervisor at National American Red CrossMobile Collections Supervisor at National American Red Cross
Rick JunielRick Juniel
Fleet Manager at National American Red CrossFleet Manager at National American Red Cross
Sarah HarriageSarah Harriage
Copy Writer & Editor at American Red Cross, National HeadquartersCopy Writer & Editor at American Red Cross, National Headquarters