Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Dominic Jones

Baltimore,MD

Summary

Experienced leasing manager with expertise in negotiations, property management, and tenant relations. Recognized for creating collaborative team environments using effective communication and strong leadership skills, Proven track record of maximizing occupancy rates, improving tenant satisfaction, and boosting revenue growth. Resilient and adaptable individual focused on achieving optimal results in fast-paced and ever-changing environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Leasing Manager

Greystar
07.2022 - 04.2025
  • Address resident concerns, questions, and request to resolve issues and maintain high resident satisfaction.
  • Directs the community’s marketing strategies, sales activities, leasing team members, and other resources to achieve established revenue, occupancy, resident retention, and leasing goals and objectives
  • Maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling community tours, and coordinating exceptional customer service.
  • Manage leasing operations and resident financial accounts using CRM, OneSite and Yardi to reconcile resident accounts, add or adjust charges, collect rent and community amenity fees for payments, maintain property's delinquency, file civil proceedings with the assistance of managements legal team, and represent the community in court hearings.
  • Prepare monthly financial close-outs and ensure timely invoice submissions.
  • Process lease applications and renewals under management guidelines consistent with state and federal laws.


Leasing Coordinator

Union Heights
07.2021 - 06.2022
  • Conducted property tours for potential tenants, showcasing amenities and highlighting unique features of the community.
  • Contributed to efficient office operations by organizing files, maintaining an organized workspace, and managing incoming calls/messages from clients or vendors.
  • Enhanced customer service by promptly responding to questions and providing accurate information about available properties.
  • Facilitated a smooth move-in experience for new tenants through clear communication regarding requirements and expectations.
  • Maintained thorough knowledge of current market trends to provide informed recommendations on rental pricing strategies.
  • Organized community events for residents to foster a sense of belonging within the property community.

Store Manager

TGC Foods, Inc
05.2018 - 07.2021
  • Conducted regular performance reviews for team members, providing constructive feedback and opportunities for growth.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Lead Operations / Technical Support

Amazon
06.2010 - 10.2018
  • Collaborated with cross-functional departments to align operational goals and strategies, ensuring smooth execution of projects.
  • Communicated policies to associates and acted as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
  • Developed performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.
  • Lead and develop a team of Amazon Associates.
  • Streamlined operations by implementing efficient processes and procedures for the team.

Education

BBA - Business Administration

University of Maryland, Baltimore County (UMBC)
Baltimore, MD
05-2028

Skills

  • Administrative support
  • Clear and concise communication abilities
  • Collaborative team leadership
  • Customer service expertise
  • Event planning and execution
  • Experience in CRM, OneSite Yardi
  • Financial management
  • Knowledge of fair housing laws
  • Operations management
  • Regulatory compliance oversight
  • Relationship building
  • Tenant relations management

Certification

  • Dale Carnegie Leadership and Sales Training Certificate, Greystar - [2024]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Leasing Manager

Greystar
07.2022 - 04.2025

Leasing Coordinator

Union Heights
07.2021 - 06.2022

Store Manager

TGC Foods, Inc
05.2018 - 07.2021

Lead Operations / Technical Support

Amazon
06.2010 - 10.2018

BBA - Business Administration

University of Maryland, Baltimore County (UMBC)

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Dominic Jones