Dominic Joyner
St. Petersburg
Summary
Customer-focused professional, skilled in resolving account inquiries and enhancing service outcomes. Expertise in customer account management and inventory optimization ensures efficient operations. Committed to delivering exceptional customer experiences and driving improvements in service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bank MSA Intern
Achieva Credit Union
St. Petersburg
09.2025 - 05.2026
- Assisted customers with account inquiries and transactions, ensuring accurate and timely service.
- Resolved discrepancies in customer accounts, strengthening customer satisfaction and trust.
- Collaborated with team members to enhance customer service experiences, contributing to a supportive environment.
- Gained comprehensive understanding of bank's policies and procedures to effectively address customer needs.
- Updated database with account information provided by customers during transactions.
Grocery Stocker
Publix Grocery Store
St. Petersburg
04.2024 - 05.2026
- Coordinated with team members to maintain adequate stock levels, supporting uninterrupted sales.
- Evaluated floor displays to efficiently restock merchandise, enhancing product visibility.
- Organized backroom inventory to streamline access and facilitate timely replenishment.
- Monitored temperature of coolers, freezers, and refrigerators to ensure food safety regulations were met.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Guided customers in locating products, enhancing their shopping experience.
- Handled materials of varying weights to streamline inventory management processes.
Education
Academy of Finance
Northeast High School
Florida04-2026
Skills
- Customer service
- Account inquiries
- Team collaboration
- Attention to detail
- Customer account management
- Inventory management
- Supply restocking
Certification
- ESB Certificate
Accomplishments
- National Junior Honor Society
- FBLA State Competitor
Timeline
Bank MSA Intern
Achieva Credit Union
09.2025 - 05.2026
Grocery Stocker
Publix Grocery Store
04.2024 - 05.2026
Academy of Finance
Northeast High School