Dominic Kratzer
Lake Charles,LA
Summary
Dynamic former Small Business Owner with a proven track record at Rise Nutrition, adept in business management and development, and fostering strong customer relationships. Leveraged team leadership and business marketing skills to expand client base and enhance brand visibility, significantly increasing sales opportunities. Known for adaptability and effective communication, consistently exceeding customer expectations.
Overview
4
4
years of professional experience
Work History
Small Business Owner
Rise Nutrition
02.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
Sales Associate
Ashley Furniture Homestore
10.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Assistant Manager
Game2Life
08.2020 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak hours.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed phone calls, emails, and online bookings for customers.
Education
Business Administration
Sowela Technical Community College
Lake Charles, LAHigh School Diploma -
South Beauregard High School
Longville, LA05.2021
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business management and development
- Team Leadership
- Time Management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Sales Techniques
- Computer Skills
- Reliability
- Adaptability
Timeline
Small Business Owner
Rise Nutrition
02.2023 - Current
Sales Associate
Ashley Furniture Homestore
10.2022 - 01.2023
Assistant Manager
Game2Life
08.2020 - 08.2022
Business Administration
Sowela Technical Community College
High School Diploma -
South Beauregard High School
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