Dominic Lattina
West Des Moines,IA
Summary
Dynamic Website Specialist at Wellmark Blue Cross and Blue Shield of Iowa, skilled in enhancing customer satisfaction through expert problem-solving and quality assurance. Proven ability to streamline workflows and boost online presence, leveraging proficiency in Adobe Experience Manager and strong teamwork to achieve project goals efficiently.
Overview
9
9
years of professional experience
Work History
Website Specialist
Wellmark Blue Cross And Blue Shield Of Iowa
01.2025 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient problem resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Participated in the adoption of new software tools that streamlined workflows across multiple departments.
- Boosted company's online presence by helping to evolve digital marketing strategy.
- Participated in quality assurance efforts, maintaining high standards for all products and services.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
General Merchandising
Target
07.2024 - Current
- Pushed and stocked product in multiple departments and consistently met time targets.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
Sales and Marketing Intern
AMPLIFY EDUCATION INC
05.2023 - 09.2023
- Demonstrated willingness and interest in learning new tasks and skills.
- Conducted market research to identify potential clients and developed tailored sales strategies.
- Enhanced overall efficiency by optimizing internal processes related to sales documentation management.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Developed dynamic communication content and campaigns targeting specific buyers in markets including Australia, New Zealand, the U.A.E., and Canada
- Streamlined a large-scale communication outreach campaign by automating the process of personalizing and sending email communications from a curated data set via Windows Power Automate
Seasonal Parks Maintenance Worker
City of Clive, Iowa
06.2022 - 08.2022
- General Park, Athletic Field, and Shelter Maintenance including maintaining Clive's small herd of sheep and goats
- Participated in training programs to enhance skills, ensuring continuous improvement in job performance.
- Operated a variety of tools and machinery for tasks like mowing lawns, trimming trees, repairing fences, painting picnic tables, fixing broken sprinklers resulting in well-maintained parks'' grounds.
- Handled minor repairs on park equipment ensuring that all facilities function efficiently.
- Worked closely with and supported full-time staff with various projects utilizing heavy-duty service vehicles to transport and dispose of yard and landscaping waste.
Server, Delivery Driver, Dishwasher
Taste Of New York Pizza
08.2016 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Ambassador
Willis Automotive
06.2021 - 08.2021
- Responsible for providing excellent client service and support by assisting/greeting customers in a professional and timely manner, performing service preparation work for vehicles, vehicle pick-up, and delivery
- Assist with the pickup and drop off of dealer loaner vehicles for when the customer's vehicle is needed for service.
- Assisted team with operational policies and procedures to drive services.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Education
Bachelor of Arts - Advertising
Iowa State University
Ames, IA12-2023
Minor - General Business
Iowa State University
Ames, IA12-2023
Specialist Certificate - Digital Marketing
Des Moines Area Community College
Ankeny, IA05-2025
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Proficient in Word, Excel
- Continuous improvement
- Teamwork and collaboration
- Workflow automation
- Problem-solving
- Adobe Experience Manager
Timeline
Website Specialist
Wellmark Blue Cross And Blue Shield Of Iowa
01.2025 - Current
General Merchandising
Target
07.2024 - Current
Sales and Marketing Intern
AMPLIFY EDUCATION INC
05.2023 - 09.2023
Seasonal Parks Maintenance Worker
City of Clive, Iowa
06.2022 - 08.2022
Customer Ambassador
Willis Automotive
06.2021 - 08.2021
Server, Delivery Driver, Dishwasher
Taste Of New York Pizza
08.2016 - 12.2021
Bachelor of Arts - Advertising
Iowa State University
Minor - General Business
Iowa State University
Specialist Certificate - Digital Marketing
Des Moines Area Community College
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