DOMINIC MAZON
Buda
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
8
8
years of professional experience
Work History
Restuarant Manager
Whataburger
12.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Restuarant Team Leader
Whataburger
09.2019 - 12.2020
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented waste reduction initiatives by monitoring inventory levels closely and adjusting orders accordingly.
- Assisted management team in ensuring the shift runs smooth
Restaurant Team Member
Whataburger
05.2017 - 09.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
No Degree - Mathematics
Austin Community College
Austin, TXHigh School Diploma -
Lehman High School
Kyle, TX06-2019
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Shift management
- Organization and prioritization
- Customer-oriented
- Schedule coordination
- Supervisory skills
- Staff scheduling
Timeline
Restuarant Manager
Whataburger
12.2020 - Current
Restuarant Team Leader
Whataburger
09.2019 - 12.2020
Restaurant Team Member
Whataburger
05.2017 - 09.2019
No Degree - Mathematics
Austin Community College
High School Diploma -
Lehman High School
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