dominic mccalla
Marco's Pizza
MIAMI
3
years of professional experience
hard working and goal driven shift leader, able to execute instructions given to me along with strong problem solving skills whenever put in a situation. have had three consecutive years of work experience, best highlighted through my customer service and coordination with others. Having worked already in sales stores I have learnt on upselling and understanding what'd be best suited for the customer by what they explain to me. Capable of handling and running a small food store prep/rush hours by myself, and always able to keep a smile for the customers
Work History
Shift Leader
11 Months- Led store operations and managed crew in daily activities
- have experience managing inventory and assisting the planning for upcoming trucks
- have trained multiple employees along with other shift leaders on proper tasks
- de-escalate unsatisfied customers along with helping find a resolution
- maintain a professional and proper co-worker cooperation during on and off shifts
- reliable towards helping if any necessary extra help is asked of me
- correctly handle cash and card transactions along with closing down registers
- boosted customer service rating and kept a friendly demeanor for customers
Seasonal Worker
9 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Collaborated with team members to maintain store cleanliness and presentation standards.
- Supported promotional events by setting up displays and engaging with customers effectively.
Guest Services Cashier
1 Year 8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit transactions accurately, maintaining register balance.
- Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
- Maintained a clean and organized workspace, ensuring optimal efficiency and professionalism.
- Contributed ideas for process improvements during team meetings that led to increased efficiency and customer satisfaction.
- Crosstrained in various areas within the organization so as to provide coverage during staff shortages or peak periods.
Education
High School Diploma
- excelled in financial literacy classes
Skills
experience recovering the floor during/after extensive customer flow
handled shifts with clashing personalities accommodating to them and the standards of the store
properly communicate issues with coworkers to create the best outcome
helped keep uplifting spirit for staff and customers to create an overall good experience
Timeline
Seasonal Worker
GameStop
10.2025 - 07.2026Read More
Shift Leader
Marco's Pizza
09.2025 - CurrentRead More
Guest Services Cashier
Huey Magoos Chicken
12.2023 - 08.2025Read More
Northeast Highschool
High School Diploma
Read More